• Hello Joe,

    The link shorteners all disappeared when I upgraded to Pro, which is weird and the only one left is jotURL and when I sign up for a jotURL account the API does not work. Gives an error that WP to Twitter is unable to connect with URL Shortener.

    What can be done? I would like to request a refund of my money if this is something that is permanently broken.

    THanks

    Benjamin De Mers

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter benjamindemers

    (@benjamindemers)

    I have copied and pasted the keys into the correct spaces and still not working. Same error.

    Plugin Author Joe Dolson

    (@joedolson)

    First, I have to note that I can’t provide any support for Pro in these forums. However, Pro doesn’t implement any changes to URL shorteners, so this isn’t a Pro support issue.

    URL shortener is gradually being reduced in WP to Twitter, however – Google has shut down their URL shortener, Bit.ly will be shutting down v3 of their API and I don’t plan on implementing v4, Su.pr was shut down in July 2018.

    Basically, URL shorteners are mostly shutting themselves down. Given that there is no useful purpose to URL shorteners on Twitter anymore, I have very little motivation to try and further that support.

    That said, you should still have access to Bit.ly, JotURL, and YOURLs.

    It could be that the JotURL API has changed; they contributed that code themselves, but I don’t have an account with them and haven’t tested that code for sometime. I can look into that if you want to use that service.

    Thread Starter benjamindemers

    (@benjamindemers)

    I have not heard back from you about whether you are going to look into jotURL for me. I simply do not understand YOURLs so not going there.

    I get tons more clicks on my links if they are shortened than if they are not.

    Plus they take up less space than a long URL which is important for twitter content marketing.

    As for the Pro version, the “scheduler” you mention, which is why I bought pro, is just a delay parameter and not a real scheduler. So when I realized that I already have that with the Cybersyn SEO Pro plugin that I already have. I see no reason to continue to have Pro.

    I would like to request a refund even if jotURL is going to be addressed.

    Consider this my formal request for a refund of my Pro account funds.

    Thank you,

    Benjamin De Mers

    Thread Starter benjamindemers

    (@benjamindemers)

    If I need to go to a different page to request a refund please direct me to where I make that request.

    Plugin Author Joe Dolson

    (@joedolson)

    As I said, I can’t provide Pro support here; but you can use any of the other methods provided: the private support forums at https://www.joedolson.com/account/, the support form at WP Tweets Pro > Settings > Get Support, or you can email me by responding to any of the emails you’ve received from me as part of the purchase process.

Viewing 5 replies - 1 through 5 (of 5 total)
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