Hi there,
Sorry you’re having trouble with this. I’ll do my best to get this resolved for you ASAP.
With this issue its important to realize that messages are not marked as spam by Formidable, but instead are marked as spam by internet spam protection measures. Because spam protection rules are constantly getting stricter, a form that previously worked can sometimes stop working out of the blue, even if nothing has changed on your website.
Do you currently have an SMTP plugin installed to send your emails? If not, I recommend installing and configuring one straight away. Most SMTP plugins will do the job, but I’d recommend looking for one that includes message logging – these logs can be useful if we need to investigate the issue further. Personally I use one called “Post SMTP”.
SMTP sends messages in a way that looks more legitimate than the built-in WordPress mail service, and helps your messages pass spam filters.
You should also check that your email messages are configured properly – here are 6 important things to check:
* Your FROM address MUST match the domain of your website. It is often best to setup a dedicated email for this, like [email protected].
* Your TO address should never match your FROM address. This looks unusual and can trigger spam deletion.
* If you specify a REPLY-TO address, it should never match your TO address.
* While you can include multiple addresses in your TO field, it is best to use the CC and BCC fields for additional recipients.
* Many spam filters are triggered by too many recipients in one email. For large lists (50 or more recipients), consider a service like Sendgrid or SendInBlue.
* Minimize the links you include. Email messages with lots of links may trigger spam filters.
Let me know if that helps.
