Taxjar Calculating Tax Based on Store Location and Not on Customer Billing Add

  • There is a setting in the woocommerce backend under Settings->Tax for “Calculate tax based on”. The value of this field is set to “Customer Shipping Address”. Also the state has been set to Oklahoma in the taxjar account (the complete store address is set correctly in the taxjar admin and also in woocommerce admin). However, everytime, regardless of the customer billing/shipping address, taxjar is calculating tax at fixed 6.25% based on the store location. Thoughts anyone?

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  • Hi @vagu71!

    Dallen here with the TaxJar engineering team.

    I saw that our support team appears to have gotten this issue resolved on the ticket that you submitted. If you need any more help feel free to respond to that ticket and they will take good care of you. Thanks!

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