• Resolved varoop

    (@varoop)


    It was working fine till I installed the latest update.
    I am using a form to collect the names and email before the quiz.
    It loads sometimes and at times it does not.
    Please help.
    Thanks and Regards,
    Varo.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author ays-pro

    (@ays-pro)

    Hi @varoop ,

    Thank you for the topic.
    We’ve reviewed your website and seems you use an optimize plugin, which minifies and compress our plugin’s js files.
    It is the cause of the problem.
    Could you please deactivate this optimize plugin and check again?
    Or if possible exclude our plugin js files.

    Thread Starter varoop

    (@varoop)

    Hello @ays-pro !
    Thank you for the reply.
    Unfortunately , I have no idea which plugin might be doing this.
    I have definitely not set anything like that.
    This is a screenshot of all my active plugins :
    https://ibb.co/bBF5W8s
    Any help would be appreciated !

    Plugin Author ays-pro

    (@ays-pro)

    Please try to deactivate the rest of your plugins and check whether the problem persists?
    Also, if possible, please temporarily switch the theme of your website and see if the issue occurs.
    You can re-activate the plugins and change the theme back again after troubleshooting.
    Please inform us of the results.
    Thanks

    Thread Starter varoop

    (@varoop)

    I deactivated every other plugin but the problem still persists.
    Please help!
    Thanks and Regards,
    Varo.

    Plugin Author ays-pro

    (@ays-pro)

    Hi Varo,

    Thank you for your reply and cooperation.
    Anyway, there is some code on your website which is spoils and renames all CSS and JS files.
    This is the cause of the problem.
    Here are two screenshots from your website code`
    Screenshot 1https://prnt.sc/p2i825
    Screenshot 2https://prnt.sc/p2i7zy

    Do you know what can be the cause of it?
    Thanks

    • This reply was modified 5 years, 2 months ago by ays-pro.
    Thread Starter varoop

    (@varoop)

    @ays-pro
    I manually removed /wp-includes/js/dist/editor.js and editor.min.js but unfortunately the problem still persists.
    I also tried re-installing the plugin but that didn’t work.
    Anything else that I can do to fix this ?

    Thread Starter varoop

    (@varoop)

    I moved to a different server and used a fresh install of WP.
    Everything is working fine now.
    Thank you for your time.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Quiz-Maker get’s stuck at Start.’ is closed to new replies.