Download link not sent to Gmail users

  • Resolved pierregielen

    (@pierregielen)


    5 years, 6 months ago

    Somehow, the mail with the downloadlink just doesn’t arrive if the receiver has a Gmail or G-Suite address. Not even in the spam box!

    If you want to try for yourself: use the pagelink with password downloadproblem.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author mkscripts

    (@mkscripts)

    I have used several email providers for testing (on other sites) and all receive an email. I tested the download form on your site with a hotmail email address and did not receive an email.

    There is probably something else going on why no email is being sent on your site. Perhaps a conflict with another plugin or with your active theme.

    Thread Starter pierregielen

    (@pierregielen)

    These few plugins are active on my site at the moment. Are any of them incompatible with Download after Email?

    GTranslate
    Limit Login Attempts Reloaded
    Mediamatic Lite
    Orbit Fox Companion (and from these Policy Notice, Safe Updates, Hestia Enhancements, Analytics integration, Uptime monitor, Gutenberg Blocks, Social Sharing Module)
    Really Simple SSL
    Theme My Login
    UpdraftPlus – Backup/Restore
    WPBruiser
    Yoast SEO

    Plugin Author mkscripts

    (@mkscripts)

    There are currently no plugins known to us that are not compatible with Download After Email, but we have not been able to test them all with all different configuration settings.

    The wp_mail() function may not work (correctly) on your site, since the rest of the code is working properly. The best thing to do (during testing) is to leave “From Name” blank and not to use images in the email content.

    If this does not help, you could test the wp_mail() function in functions.php of your theme or in a (test) plugin. Or you could disable some of your plugins that may use/alter the wp_mail() function.

    Thread Starter pierregielen

    (@pierregielen)

    I have deactivated all other plugins for testing, and left the From Name blank. This did not help. My site handles requests for exporting personal data (a GDRP function of WordPress) correctly by sending e-mails, so I guess the wp_mail() function works also. I liked the idea behind Download after E-mail, but this way, I can not use it.

    Plugin Author mkscripts

    (@mkscripts)

    With the update to version 1.8 you can also have a notification email sent by filling in an email address (wordpress admin menu->downloads->messages). Is this email not received either?

    You will find the wp_mail() function in shortcodes.php. You can see if it gives an error by using var_dump(). If you want me to test it for you, you can email me at [email protected].

    Plugin Author mkscripts

    (@mkscripts)

    I’ll be marking this thread as resolved due to inactivity.

    Feel free to open a new thread and link to this one if you have further questions though.

Viewing 6 replies - 1 through 6 (of 6 total)
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