Backup not backing up to dropbox

  • Resolved 12sp

    (@sp12)


    5 years, 2 months ago

    I’m running Version 3.6.10, I have re-authenticated with dropbox but it’s running into issues.
    All good up to here: Compressing files as TarGz. Please be patient, this may take a moment
    WARNING: Job restarts due to inactivity for more than 5 minutes.
    3. Trying to create backup archive …
    WARNING: Job restarts due to inactivity for more than 5 minutes.
    ERROR: Step aborted: too many attempts!
    1. Try to send backup file to Dropbox …
    Authenticated with Dropbox of user: **
    Uploading to Dropbox …
    1. Trying to check database …
    Database check done!
    One old log deleted
    ERROR: Job has ended with errors in 1525 seconds. You must resolve the errors for correct execution.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Thread Starter 12sp

    (@sp12)

    I noticed in other threads you asked about plugins, so I thought I would go ahead and list the ones I’m using.
    AJAX Thumbnail Rebuild, Akiment, BackWup, Insert Headers and Footers, Peter’s Literal Comments, Really Simple SSL, Shortcodes Ultimate, Simple Lightbox, Social Icons Widget by WPZOOM, Subscribe to Comments Reloaded, Twitter, W3 Total Cache, WP-Optimize, WPForms Lite

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @sp12
    Did you using CloudFront CDN on W3 Total Cache?

    Thread Starter 12sp

    (@sp12)

    I’m going to say no, since I don’t know where that is. But I do know I don’t have CDN enabled.

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @sp12
    So please try the following:
    – Enable debug log: BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated )
    – Run the job again
    – Give me the latest log file ( the one with the latest date ) in BackWPUp -> Logs.
    You can upload the log file to any cloud service like Dropbox
    Thank you

    Thread Starter 12sp

    (@sp12)

    https://www.dropbox.com/s/px9ib2pgkdvpklu/backwpup_log_f1c0da_2019-09-06_11-56-18.html?dl=0

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @sp12
    Please try go to your job setting -> Files tab -> exclude and exclude the following folders:

    cache
backup-fff20
thumb-cache
backwpup-922b2-temp

    After that, run the job again.
    Hope that could help!

    Thread Starter 12sp

    (@sp12)

    I don’t see a Files tab. I checked the tabs I have, and none of them show a way to exclude folders.
    screenshot

    • This reply was modified 5 years, 2 months ago by 12sp.
    Plugin Support happyAnt

    (@duongcuong96)

    Hi @sp12
    The Files tab is in your job setting ( BackWPUp -> Jobs -> press Edit on your job -> Files tab )
    Hope it helps ^^

    Thread Starter 12sp

    (@sp12)

    Got it! Did that. Ran it, but still didn’t backup.

    It says:
    ERROR: Step aborted: too many attempts!
    100%
    Job completed

    100%
    ERROR: Job has ended with errors in 1596 seconds. You must resolve the errors for correct execution.

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @sp12
    I want you to go to the job settings -> Files tab and take a screenshot of the files tab in order to help me to debug the issue.
    Thank you!

    Thread Starter 12sp

    (@sp12)

    Thank you for taking so much time with me.

    Here are the screenshots

    Plugin Support happyAnt

    (@duongcuong96)

    Hi @sp12
    Please try the following:
    In Backup WordPress install folder:
    Tick all folders not related to your wordpress installation to be ignored except wp-content and wp-admin

    Thread Starter 12sp

    (@sp12)

    I’m sorry that still didn’t work. I tried out a different plugin and it worked. I do appreciate all the time you gave but I think the plugin doesn’t like me anymore.

    BAckup to Dropbox is not working for me since the latest update too.

    • This reply was modified 5 years, 2 months ago by mactedder.
Viewing 14 replies - 1 through 14 (of 14 total)
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