Variations issue, Add to Basket button still active

  • Resolved tschrsmln

    (@tschrsmln)


    5 years, 6 months ago

    Hello,

    I’m having some issue with WooCommerce that I would love to solve. We have variations on the product but when you choose a variation that is out of stock, the “Add to Basket” button is still lit up suggesting it will work.

    Is there a way to make it so that the button only becomes active when it is a variation that is in stock. Ideally, a variation out of stock would declare the stock number on the page when you select it?

    Thanks,
    Chris

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    The behaviour you’re describing is indeed the default that WooCommerce uses: Meaning that a notice is displayed about the product being out of stock AND the add-to-cart being disabled.

    If you’re seeing something different, would you mind sharing a direct link to a product where’s that happening? Also, it’s most often caused by template overrides from a theme – are you seeing the same thing when temporarily switching to the TwentyNineteen or Storefront themes?

    Thread Starter tschrsmln

    (@tschrsmln)

    I’m looking for a way to change that – so that if a variation is Out of Stock it displays it every time a new variation is chosen.

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @tschrsmln,

    If I understand correctly, you want to make sure the “Add to Cart” button is inactive when a variable is out of stock:


    Link to image: https://cld.wthms.co/fcQCLD

    As @riaanknoetze mentioned, when it is out of stock, it will be disabled bu default:


    Link to image: https://cld.wthms.co/oXtioJ

    If you are seeing that your add to Cart button is still enabled when selecting a variable product that is out of stock, then please do the following conflict test:

    First, backing up your live site before any testing and updates is highly recommended. If you would prefer not to do testing on your live site, first make a back up of your site, then create a staging site using this plugin WP Staging. This creates a copy of your live site where you can make tests without affecting your live site.

    Temporarily switch your theme to one of our default – Storefront or Twenty Nineteen, then deactivate all plugins except for one – WooCommerce. If it shows correctly, then it’s a theme or plugin conflict. Reactivating each plugin one at a time, then see if the issue pops up again will tell us which plugin is conflicting.

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Plugin Support stephjacq a11n

    (@stephjacq)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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