Is it possible to auto assign newly created tickets to default agent and as open

  • Currently, when a user creates a new ticket from the frontend – the following occurs:

    • The Ticket is listed as pending rather than open
    • The Ticket is not auto assigned to an agent

    Within the Settings pages I see no way to select a default agent for all new incoming tickets.

    I notice that once an agent is assigned, the new tickets are changed from pending to open so my assumption is that if an agent can be assigned by default – each of the above issues would be resolved.

    Is this action possible?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Mayeenul Islam

    (@wzislam)

    @xizor Thank you for your interest in NanoSupport

    I notice that once an agent is assigned, the new tickets are changed from pending to open so my assumption is that if an agent can be assigned by default – each of the above issues would be resolved.

    Is this action possible?

    We’re afraid, with the version v0.6.0 it’s not possible. There’s a Feature Request for the same:
    https://github.com/nanodesigns/nanosupport/issues/21

    You can follow the update there.

    We will implement this in the near future inshALLAH. BTW I amended your recommendation about the default ‘status’ also.

    Thread Starter MindCreatesMeaning

    (@xizor)

    @wzislam Thank you for the answer up to my initial inquiry. I will follow the feature request for ‘auto assigning agents’ and look for it in future versions.

    What do you mean by ‘amended’ my recommendation about default status?

    Plugin Author Mayeenul Islam

    (@wzislam)

    What do you mean by ‘amended’ my recommendation about default status

    It’s added in the last comment in the Github issue.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Is it possible to auto assign newly created tickets to default agent and as open’ is closed to new replies.