contact form messages all go to my gmail spam folder

  • All the message sent to me through the Contactform 7 plugin, all wind up in my Gmail spam folder. How do I prevent this from happening? Why does Google identify them as spam when they are not? I have the email address the contact form email are send from added to my contacts.

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  • See If You Have Email Problems – most people that work carefully through this list of email sending issues are able to solve their particular problems.

    Thread Starter Bodacious

    (@phyteau)

    Thanks. Everything I’ve done is consistent with what they recommend. Yet, contact emails from the site STILL go into my gmail spam folder.

    Hi, there,

    I’m just another user, like you, but I have a couple ideas that may or may not help, just from experience using CF7 over the past couple years.

    The first thing I’d double-check, if you haven’t already done this, since I remember having this issue when I first started using CF7:

    Make sure your “From” and “Additional Headers” are set correctly:

    “From” should be an email address associated with your website, i.e. [email protected]. This is the address that the form is sent from (so it needs to come from your site, not your sender’s email address). I think many people think the “From” field should be the sender’s email address, but that’s not right.

    Then, under “Additional Headers,” set that to reply to the sender’s address — Reply-To: [your-email]

    ***

    If that’s not the issue, are you perhaps using reCAPTCHA? There are various threads on here in which people discuss issues/solutions/workarounds.

    Hope you get it figured out!

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