I can’t update my cc details. Keep getting “please verify your email”

  • Resolved chetekila

    (@chetekila)


    5 years, 6 months ago

    Hi, I purchased a plugin from woocommerce.com a year ago, now, when I need to update my cc info in order to keep my subscription – I keep getting “In order to access this section of your account please verify your email address.” message in both cc and support area. Needless to say I do not receive verification emails, while all other emails from woo come through. Extremely frustrating.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi @chetekila,

    Sorry for any frustration here!

    Can you send an email to [email protected] from the email address of your WooCommerce account? Additionally, if you can provide the order number for that previous purchase in the email it’ll help speed things along.

    Looking forward to hearing from you!

    Ross

Viewing 1 replies (of 1 total)
  • The topic ‘I can’t update my cc details. Keep getting “please verify your email”’ is closed to new replies.