NanoSupport Doesn’t Send Emails – Even Though WordPress Install Does

  • When a user registers & submits a new ticket from the frontend the wordpress site responds in the following manner:

    • WordPress DOES SEND EMAIL to site admin that new user has registered.
    • NanoSupport DOES NOT SEND EMAIL to site admin notifying them of new support ticket.
    • WordPress DOES SEND REGISTRATION DETAILS EMAIL to new user.
    • NanoSupport DOES SEND REPLY EMAIL from support agent.
Viewing 1 replies (of 1 total)
  • Plugin Author Mayeenul Islam

    (@wzislam)

    Pardon us @xizror
    “The right elevator of the Eifel Tower was not working, but the left one was” won’t help the engineer to find the issue, but “I saw a flashing light on the wheels when the right elevator was accelerating” will help the engineers to detect the issue why this was happening. They will take a look into the wheels of the elevator. ??

    Summary, that email is working and this is not – actually won’t assist us in any way.

    For bug reports we encourage you to use our Github issues:
    https://github.com/nanodesigns/nanosupport/issues/new/choose

    There we have a template asking you for other necessary information on debugging thigs.

    For primary debugging, you can see the following issue, where other plugin conflicted with NanoSupport:
    https://github.com/nanodesigns/nanosupport/issues/50

    And for your personal debugging, you can use the following steps:
    https://wordpress.stackexchange.com/tags/debug/info

    Thank you

Viewing 1 replies (of 1 total)
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