Wrong Currency

  • Resolved peterborg83

    (@peterborg83)


    5 years, 4 months ago

    I have a Braintree merchant account in EUR which is my site’s default currency. The issue is that on placing an order the amount that is being charged to my clients i converted in EUR, so for example if the the price in the checkout is displayed as $45 the credit card is being charged €45

    https://prnt.sc/ojdnuk

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor SkyVerge

    (@skyverge)

    Hey @peterborg83!

    Thank you for contacting us about our PayPal powered by Braintree gateway plugin. I’m happy to help!

    It certainly sounds like something is going awry here, as the plugin should pass on the order data without interfering with the amount or currency. It would be great if I could dig in further to the site’s settings and see which plugins are installed for the multicurrency logic.

    To gather this information, would it be possible to raise a new support request via your woocommerce.com account, or alternatively, fill in our support form, so we can request admin credentials?

    Cheers!

    Thread Starter peterborg83

    (@peterborg83)

    woocommerce.com ticket submitted.

    Just to highlight since it might not have been clear. The issue is with credit cards payments not PayPal.

Viewing 2 replies - 1 through 2 (of 2 total)
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