Plesk error: Broken Website

  • Resolved soulexistence

    (@soulexistence)


    5 years, 5 months ago

    I know this isn’t a Plesk site, but the error is with the WordPress Toolkit and the installation of WordPress. The boss asked me to make some changes to a couple pages and I went to do that, but it says my WordPress is broken, even shows a cute skull with a flower on it’s head instead of the snapshot like it did the other day.

    The URL still works, the site is still up, but I cant get into the WP instance to edit anything. I tried to install the WordPress classic editor, as mentioned in the ‘READ THIS FIRST’ post, but it errors with ‘ID 16:’ and i can’t see the rest of the message because it runs out of characters.

    I’m sure I need to reinstall WordPress, but that scares the crap out of me, because this is a live site, and if i install WordPress, is it going to break the whole thing? i might be able to get away with it if i do it in the middle of the night, so long as i fix it before morning.

    I’ve backed up the database, but I don’t have a recent backup of the website, because of poor management on my part, tbh.

    I’ve copied the httpdocs folder, thinking maybe i could restore the old one and then dump the files from the copy to fix it, but what if it’s a file in that folder that is causing the problem? And since WordPress somehow hides all the data, maybe in the database, I can’t even find the pages in the directory structure to manually edit them and make the boss’s changes.

    I haven’t made any changes to the config, and the last time anyone was in the site was our contracted web developers (who we have used up the time with, though i will call them if necessary), and they made our changes just fine. that was about a week ago.

    So i guess my question is: what are the proper steps i need to take to fix the thing?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Are you using PHP 7.1? There seems to be a problem with Plesk’s implementation of that. If so, change the version of PHP in Plesk.

    Thread Starter soulexistence

    (@soulexistence)

    Using 7.2.19

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Try another version. Maybe I remembered it wrong and it’s 7,2.19, not 7.1. (I’m cutting out coffee and my brain is made of foam.)

    Thread Starter soulexistence

    (@soulexistence)

    this does not seem to have done anything. it actually says Broken Website. I think i have to reinstall wordpress. i’ll do that tonite. Please help out by crossing your fingers, sticking out your tongue to the right, and praying to the IT gods that everything goes well.

Viewing 4 replies - 1 through 4 (of 4 total)
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