Unable to process this payment, please try again

  • Resolved filippomor

    (@filippomor)


    5 years, 5 months ago

    Hello, from yesterday afternoon any customer can’t process the payment via stripe. I tried to verify everything and i tried as well with my credit card to be sure that it wasn’t a problem of insufficent funds or something else.
    I contacted stripe support and this is what they answer:
    > >
    > I’m sorry for the inconvenience you’re experiencing with some payments. I checked his account logs and couldn’t find any errors. However, I believe that WooCommerce has implemented our new API calls (so as to be SCA compliant) and that this is creating confusion in the system.
    The last payment processed, in fact, is a Payment Intent (you can tell by the fact that the ID starts with pi_xxx and not with ch_xxx):
    However, as far as subsequent payment attempts are concerned, it seems that it is only creating sources and not starting the payment intent.
    Since this operation should be performed by WooCommerce software (because they have developed the integration with Stripe), I recommend contacting their customer support for clarification.

    Can you confirm?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • drew

    (@drewdrewchristophercom)

    I went into my Stripe.com account > developers and added the Live Publishable Key and
    Live Secret Key. Updating the keys fixed this issue.

    Thread Starter filippomor

    (@filippomor)

    Thanks for the answer. I was in contact with stripe and woo support. At the end I did nothing, “it fixed alone”. Today is working regularly. I think woo team were changing something on API calls to be SCA compliant and I got the error for a while.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @filippomor

    I was in contact with stripe and woo support. At the end I did nothing, “it fixed alone”. Today is working regularly.

    I’m really happy to hear this is resolved now! It is possibly linked to the SCA-related updates but I’d keep an eye on things and let us know via our Helpdesk if this happens again.

    I’ll mark this as Resolved due to the original issue being fixed.

    Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
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