• Resolved ngstigator

    (@ngstigator)


    It appears that only one ticket thread is supported i.e. tickets are reopened when additional form entries are submitted under the same primary field (e.g. email address). Is there a way to configure a new ticket per submission? or will that be a feature request?

    It would make sense that if a submission has a different value for the field mapped to ticket “subject”, that should warrant a new ticket instead of adding to the existing ticket thread.

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