good. but should improve your support system of your web

  • benbon

    (@bonbonbillo)


    5 years, 9 months ago

    I pay to upgrade to Pro, in two days I send my contact to you about my money back. You do not reply! Then I contact you again. Nothging replied to me!

    Finally I send my message here and you refund my money. You are good, but you’d better improve your system of support thread of your web.

    • This topic was modified 5 years, 9 months ago by benbon. Reason: resolved
    • This topic was modified 5 years, 9 months ago by benbon. Reason: resolved
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @bonbonbillo

    It’s likely we didn’t receive your message. We always reply. What’s your order #? I will look up your email and message you directly.

    Thread Starter benbon

    (@bonbonbillo)

    My order #304360.

    Hi @bonbonbillo,

    I refunded the order which might take a couple days to process. Let me know if you have any questions. I couldn’t find any support thread in our system so I will look into why that may have happened as well (maybe the form submission didn’t complete properly).

    Was the 2-star rating a reflection of your experience with the plugin or just a reaction to not getting a response for the refund? If you’re happy with MetaSlider it would help us if you could update the review to reflect your experience. Thanks!

    Let me know if you have any questions.

    Thread Starter benbon

    (@bonbonbillo)

    Thank you. I have updated the review. Good Luck!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘good. but should improve your support system of your web’ is closed to new replies.