WPForms Notifications not in inbox (Microsoft Exchange)

  • Resolved sharon135

    (@sharon135)


    5 years, 6 months ago

    The forms work for me since my email is local under host provider. The second email with a comma before doesn’t show up in client’s inbox. He uses Microsoft Exchange separate from host provider local email system but points email address to host provider. So, it should be received. The host provider for website says he doesn’t think I need to use WP Mail SMTP plugin. He thinks the problem is with Microsoft Exchange spam filtering system. What do you think?

    • This topic was modified 5 years, 6 months ago by sharon135.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi sharon135,

    I’m sorry to hear that you’re having issues with email delivery. The issue is likely due to strict email spam prevention settings that assign the notification emails as spam incorrectly.

    To resolve email delivery issue, you could configure a SMTP plugin on your site so emails are sent as authenticated. We have a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps ??

    Thread Starter sharon135

    (@sharon135)

    If I set up one email via the wp mail smtp plugin, what will happen to the other email address put in the form, “Email to” and “From Email” fields? Will both go through even though the plugin only has one field for one email address.

    • This reply was modified 5 years, 6 months ago by sharon135.
    Thread Starter sharon135

    (@sharon135)

    Got all forms working right now with wp mail smtp plugin. Now, if you could add a feature that sends admin a success notification for extra emails added to “Sent to…” field. That way admin knows client and/or form sender received form submission successfully.

    I sent in my suggestion to WPForms.

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi sharon135,

    I’m glad to hear that you’ve got the issue sorted, and thank you for sending in the suggestion!

    It looks like you are a paid license holder. In this case, if ever you have other questions, please contact us by submitting a support ticket for faster response. Additionally, www.remarpro.com policies do not allow support for paid version of WPForms on the support forum for WPForms Lite.

    Thank you ??

Viewing 4 replies - 1 through 4 (of 4 total)
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