• Resolved eprst

    (@eprst)


    Good day.
    Why the Star Ratings kk plugin does not work in the WordPress plugin for the SiteOrigin Page Builder page editor

    Sincerely.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    Hi, thanks for reaching out.

    Which aspect of kk Star Ratings isn’t working? How are you inserting the rating into Page Builder?

    Thread Starter eprst

    (@eprst)

    I recorded a video, I think it will be easier for you.
    Problems number 1
    https://yadi.sk/i/TPiLhLPH1d4ZrQ
    https://yadi.sk/i/6gC8Q9T3BEzX5g

    Another problem number 2
    https://yadi.sk/i/KfoXbdF4FCVcZA

    Sincerely.

    Thread Starter eprst

    (@eprst)

    In the video in problem number 1, I try to show you that the extensions of the TinyMCE editor do not show in your plugin in the text editor Page Builder. TinyMCE works everywhere except your Page Builder.

    Sincerely.

    Plugin Support Andrew Misplon

    (@misplon)

    Thanks for the update. Please, could you kindly explain the challenges in words, the screencasts sent are loading very slow for me.

    The Star Ratings button in the Classic visual editor outputs a shortcode. You could insert that shortcode into a SiteOrigin Editor manually as follows:

    [kkstarratings]

    If we receive a lot of requests to add support for the Editor widget, we could certainly look into it. For the moment, it would be best to reach out to the author of kk Star Ratings and ask them to add support for the Editor widget which is part of the SiteOrigin Widgets Bundle.

    Thread Starter eprst

    (@eprst)

    I do not speak English, I use Google translator. You do not mind if I write a video where I will speak in Russian?

    Thread Starter eprst

    (@eprst)

    I insert the script into the SiteOrigin editor in any way and this and that way – but in all cases it does not work. In other plugins everything works. Nothing works in your plugin.

    kk Star Ratings – works everywhere, works in any plugins – does not work only in your plugin.

    People usually don’t refer to plugin developers. People see that something is not working and delete the plugin and tell friends that it is bad. But I decided to write to you. You do not need to wait for other people to contact you – people will not write to you about the problem of your plugin, since there are a lot of similar plug-ins and it is easier for people to remove your plugin and find another one in which to write to you.

    Plugin Support Andrew Misplon

    (@misplon)

    By script, do you mean you inserted the shortcode and it didn’t work? Both the shortcode button and the shortcode itself work in my testing install. Please see: https://imgur.com/a/w7gb9TX. In the first image, I inserted the shortcode using the button.

    If this is the case, if the shortcode isn’t working for you. Try running a plugin conflict test. Try testing with only kk Star Rating and Page Builder activated, temporarily deactivate all other plugins. If the problem persists, try activating a default theme like Twenty Seventeen and test with only kk and Page Builder activated.

    Thread Starter eprst

    (@eprst)

    Describe in words as you requested.

    Problems number 1

    Why the Star Ratings kk plugin does not work in the WordPress plugin for the SiteOrigin Page Builder page editor

    Problem number 2
    TinyMCE advanced text editor settings do not work in your plugin. Which makes it impossible to use your plugin.

    This TinyMCE works in any text editor except your plugin.

    It is impossible to work in WordPress without the TinyMCE extension (Obsalyutno every person who works with WordPress uses TinyMCE)

    Deference :).

    Plugin Support Andrew Misplon

    (@misplon)

    Both kk Start Ratings and TinyMCE Advanced work in my local install and on our testing server with the SiteOrigin Editor widget.

    kk Star Ratings: https://imgur.com/a/w7gb9TX
    TinyMCE Advanced: https://imgur.com/a/A47m2GP

    To resolve the problem in your install try running a plugin conflict test. Try testing with only kk Star Ratings, TinyMCE Advanced and Page Builder activated, temporarily deactivate all other plugins. If the problem persists, try activating a default theme like Twenty Seventeen and test with only kk Star Ratings, TinyMCE Advanced and Page Builder activated.

    Thread Starter eprst

    (@eprst)

    I did everything in the pictures with inscriptions. I hope it will be more convenient for you to understand.

    https://top-saitov-znakomstv.ru/1392-2/

    Deference :).

    Thread Starter eprst

    (@eprst)

    Thus, it turns out that everything works for you and nothing works for me. What could be the reason? My site is well protected by antivirus and other protecting plugins (no viruses). all plugins downloaded exclusively inside WordPress. What could be the reason? Maybe you have any guesswork?

    Plugin Support Andrew Misplon

    (@misplon)

    Both plugins work in my local install. I don’t know why they don’t work in your install. To resolve the problem in your install try running a plugin conflict test. Try testing with only kk Star Ratings, TinyMCE Advanced and Page Builder activated, temporarily deactivate all other plugins. If the problem persists, try activating a default theme like Twenty Seventeen and test with only kk Star Ratings, TinyMCE Advanced and Page Builder activated.

    Thread Starter eprst

    (@eprst)

    version of WordPress 5.2 – ru_RU

    Plugin Support Andrew Misplon

    (@misplon)

    Please, let me know the results of the above test, we can advise further troubleshooting from there depending on the testing results.

    Thread Starter eprst

    (@eprst)

    I have already done this and turned off all the plugins, but the situation has not changed. The theme for the site I did in artisteer () com

    Right now, I’ll try a WordPress theme.

Viewing 15 replies - 1 through 15 (of 16 total)
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