What is the average time for support tickets?

  • Resolved sam9a4

    (@sam9a4)


    5 years, 6 months ago

    Come on guys!

    Why you don’t answer at all to my support ticket that I made right after I bought your plugin 5 days now (and when I even asked again for a confirmation or an update from your side as I couldn’t work during the weekend as I was planning to) … Honestly I am patient person and I could wait more (people can be sick or whatever) but I saw that meanwhile you updated the plugin here… so I see that you are active and it feels like you chose to ignore me which is not nice. I hate to post this here, but you leave me with few options while trying to get in contact…

    I hope is not everything only about the pre-sales marketing.

    Thanks,
    Sam

Viewing 1 replies (of 1 total)
  • Plugin Author ecalypse

    (@ecalypse)

    Hi Sam,

    Thank you for contacting Ecalypse, and for you using our software. Our average time to reply is 3 days SLA for regular clients and 1 day SLA for premium clients. Please keep in mind that we do not support on Weekends nor Holidays.

    Our team is working hard to reply to all the inquiries or requests on a timely matter.

    Thank you for your patience.

    Ecalypse.

Viewing 1 replies (of 1 total)
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