Apple Pay button only appears on the private browsing

Hi there @g3tu,

> I have a problem and I need your help to solve it. The Apple pay button only appears in private browsing.

I opened the page you referenced in Safari on both desktop and mobile, and I see Apple Pay button in both cases:

https://cld.wthms.co/HkfZnl

Both browsers were not in Private mode.

Can you please tell me the exact steps I need to take to replicate the issue?

Cheers!

• This reply was modified 5 years, 7 months ago by Elvira K..

Hi Elvira

Thank you for your fast response!

I attached you the images:

Iphone Safari private Browsing: https://d.pr/free/i/JRpFkg
Iphone Safari: https://d.pr/free/i/E0bDqh

Desktop Safari private browsing: https://d.pr/free/i/wYedEX
Desktop Safari: https://d.pr/free/i/Vv3Y19

The steps I follow are the same: I browse from my phone and from my desk in private mode and it works.

Cheer!

Hi there @g3tu,

> The steps I follow are the same: I browse from my phone and from my desk in private mode and it works.

This is interesting, Apple Pay button is there for me both in normal and private modes.

Can I ask you to test it on different devices with Apple ID set? That would help us narrow the issue down.

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi Elvira!

We contacted with you after to try with different devices two members of my team.
I paste here the system report.

Thanks a lot! Thanks for your time!

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Finalizar compra: #767 - /en/checkout/
Mi cuenta: #764 - /en/my-account/
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jupiter/woocommerce/checkout/terms.php
jupiter/woocommerce/content-product.php
jupiter/woocommerce/content-product_cat.php
jupiter/woocommerce/loop/add-to-cart.php
jupiter/woocommerce/loop/loop-end.php
jupiter/woocommerce/loop/loop-start.php

Did you get any solution? I’m facing the same issue also on Private browser when I click on Buy with Apple Pay, Payment screen comes and disappear in 2-3 seconds.

I reported this to Stripe and they advise to contact the plugin developer.

UPDATE: @g3tu I’ve added a domain with www on stripe apple pay settings https://dashboard.stripe.com/account/apple_pay and it’s working properly now.

Hi @treibalen

I switched the order of the payments methods and put first Stripe than Paypal. (https://d.pr/free/i/xRPiwF) Now, is working on mobile phone (normal and private browsing) but is not working on desktop in normal browsing still.

Step by step we will find the problem.

Thank you @cellrelease for your advice. I will try with my team to see if finally works…

Cheers!

Hi
I’m facing the exact same problem. Only on safari private I can see the apple pay button. I don’t see it in Chrome Incognito mode.

Any solution so far?

Michael

Hi again

I’m trying to follow your steps above but nothing is working. What am I doing wrong?

When logged in to my stripe account and trying to add new domain with the www as you mentioned, under apple pay, I get this message: “You’ll need to host the verification file you downloaded above at your domain in the following location: https://www.yippieyarnyay.com/.well-known/apple-developer-merchantid-domain-association” and I get a download with a lot of random numbers and letters. What should I do with that?

Michael

Hi there,

@g3tu, can you please advise if you were able to resolve this?

I can see the Apple Pay button in my Safari (not private mode) – https://cld.wthms.co/oYh7Vy

If the issue is still there, can you please check JavaScript Console for errors on this page? You can enable it in Safari > Show JavaScript Console

@michaelhanson, can you please create a separate thread and include a full description of the issue together with System Status report?

Cheers!

@treibalen
Hi Elvira
I have already created a separate thread.
See this link: Separate thread

Also including system set up.

Michael

Hi @treibalen!

Yes, it’s working for now!

Thank you!

Hi there,

@g3tu perfect ?? You’re welcome!

@michaelhanson, awesome, thank you!

Hi
I have the same issue.
I tried to turn off all the plugins for my site and I still don’t get Apple Pay up. I have checked the address in stripe Apple Pay and its the same as for the website no www infront.
My friend cannot see the Apple Pay button either, only in private mode.

citrius.me is the website

I think this is because of the Check Apple Pay option, look at this article: https://romanmiranda.me/solved-apple-pay-button-doesnt-show-up-with-woocommerce-stripe-payment-gateway/