force email does not work

Hi Anagthat,

That does seem odd. I do have a couple recommendations, though.

First, if you’re using SendGrid, Mailgun, or Other SMTP as your mailer please check that the From Email (under Settings > WP Mail SMTP) matches the email you used to set up SMTP.

If this already matches, then the best next step will be to reach out to the author/support team for your booking plugin.

In most cases you should simply be able to adjust the From Email in the plugin or use the Force From Email option that you mentioned. Most plugins, by default, use the PHP mail() function in WordPress core, but possibly this one has a more unique setup. Hopefully their team would be able to share some extra insight.

I hope this helps!

Hi,
Thank you for relpy.
The settings (e-mail, pass) are the same.
Plugin uses phpmailer. I have asked the plugin author about this error
but without success. I have no idea how to correct this error.
I will appreciate your kind help
Anagthat

Hi Anagthat,

In case it helps, I’ll share some extra details to hopefully help clarify what I mentioned earlier.

If the plugin uses wp_mail(), then it will route the email through WP Mail SMTP. However, if the plugin is using the native PHP mail() or its own phpmailer then it won’t get sent through WP Mail SMTP (though this would be pretty odd).

I’m not clear which might be the case at this point. You mentioned they use phpmailer, though I’m not sure why any plugin would do that.

If you happen to have the link to the plugin on www.remarpro.com, though, we could take a quick look to at least find out for sure what mail function they’re using ??

Hi Anagthat,

We haven’t heard from you in about a week, so I’m going to go ahead and mark this thread as closed. But if you still have questions, please feel welcome to continue the conversation!

Thanks ??