Empty Cart Issue

Hi there @vaibhavtyagi949,

> The website is up and running but we are having issues with the checkout cart. Whenever we add a product and go to the cart page after, the cart page shows empty. This is happening with almost all devices.

Something is definitely broken here. Can you please send us a copy of your site’s System Status so we learn a bit more about your site’s config?

You can find it via WooCommerce > Status > Get system report and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Cheers!

@treibalen There you go

### WordPress Environment ###

WordPress address (URL): https://www.kalapyaar.com
Site address (URL): httpss://www.kalapyaar.com
WC Version: 3.6.1
Log Directory Writable: ?
WP Version: 5.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.60.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.39-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.1
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 31.29MB
Database Data Size: 22.71MB
Database Index Size: 8.58MB
wp_woocommerce_sessions: Data: 0.16MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wpstg0_aiowps_events: Data: 0.02MB + Index: 0.00MB
wpstg0_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB
wpstg0_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB
wpstg0_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB
wpstg0_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB
wpstg0_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB
wpstg0_commentmeta: Data: 0.02MB + Index: 0.03MB
wpstg0_comments: Data: 0.02MB + Index: 0.09MB
wpstg0_failed_jobs: Data: 0.02MB + Index: 0.00MB
wpstg0_links: Data: 0.02MB + Index: 0.02MB
wpstg0_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
wpstg0_masterslider_options: Data: 0.00MB + Index: 0.00MB
wpstg0_masterslider_sliders: Data: 0.00MB + Index: 0.00MB
wpstg0_nextend2_image_storage: Data: 0.01MB + Index: 0.00MB
wpstg0_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB
wpstg0_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB
wpstg0_nextend2_smartslider3_sliders: Data: 0.05MB + Index: 0.00MB
wpstg0_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB
wpstg0_nextend2_smartslider3_slides: Data: 0.10MB + Index: 0.00MB
wpstg0_options: Data: 1.52MB + Index: 0.06MB
wpstg0_orders_manifests: Data: 0.00MB + Index: 0.00MB
wpstg0_postmeta: Data: 5.52MB + Index: 3.03MB
wpstg0_posts: Data: 1.52MB + Index: 0.47MB
wpstg0_queue: Data: 0.02MB + Index: 0.00MB
wpstg0_responsive_menu: Data: 0.01MB + Index: 0.02MB
wpstg0_termmeta: Data: 0.02MB + Index: 0.03MB
wpstg0_terms: Data: 0.02MB + Index: 0.03MB
wpstg0_term_relationships: Data: 0.09MB + Index: 0.06MB
wpstg0_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wpstg0_usermeta: Data: 0.02MB + Index: 0.03MB
wpstg0_users: Data: 0.02MB + Index: 0.05MB
wpstg0_wc_download_log: Data: 0.02MB + Index: 0.03MB
wpstg0_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wpstg0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wpstg0_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wpstg0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wpstg0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wpstg0_wpgmza: Data: 0.02MB + Index: 0.00MB
wpstg0_wpgmza_categories: Data: 0.02MB + Index: 0.00MB
wpstg0_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB
wpstg0_wpgmza_circles: Data: 0.02MB + Index: 0.00MB
wpstg0_wpgmza_maps: Data: 0.02MB + Index: 0.00MB
wpstg0_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB
wpstg0_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB
wpstg0_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB
wpstg0_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB
wpstg0_yoast_seo_links: Data: 0.00MB + Index: 0.00MB
wpstg0_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB
wp_aiowps_events: Data: 0.02MB + Index: 0.00MB
wp_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB
wp_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB
wp_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB
wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB
wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB
wp_amwscp_amazon_accounts: Data: 0.00MB + Index: 0.00MB
wp_amwscp_amazon_feeds: Data: 0.00MB + Index: 0.00MB
wp_amwscp_amazon_templates: Data: 0.00MB + Index: 0.00MB
wp_amwscp_feeds: Data: 0.00MB + Index: 0.00MB
wp_amwscp_orders: Data: 0.00MB + Index: 0.00MB
wp_amwscp_template_values: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.06MB + Index: 0.09MB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
wp_masterslider_options: Data: 0.00MB + Index: 0.00MB
wp_masterslider_sliders: Data: 0.00MB + Index: 0.00MB
wp_mdf_query_cache: Data: 0.00MB + Index: 0.00MB
wp_mdf_stat_buffer: Data: 0.00MB + Index: 0.00MB
wp_mdf_stat_tmp: Data: 0.00MB + Index: 0.00MB
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB
wp_nextend2_image_storage: Data: 0.01MB + Index: 0.00MB
wp_nextend2_section_storage: Data: 0.09MB + Index: 0.01MB
wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB
wp_nextend2_smartslider3_sliders: Data: 0.05MB + Index: 0.00MB
wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB
wp_nextend2_smartslider3_slides: Data: 0.10MB + Index: 0.00MB
wp_options: Data: 3.05MB + Index: 0.06MB
wp_orders_manifests: Data: 0.00MB + Index: 0.00MB
wp_postmeta: Data: 5.50MB + Index: 2.92MB
wp_posts: Data: 3.05MB + Index: 0.28MB
wp_queue: Data: 0.02MB + Index: 0.00MB
wp_responsive_menu: Data: 0.01MB + Index: 0.02MB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB
wp_snippets: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.09MB + Index: 0.06MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 0.02MB + Index: 0.03MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.04MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_wpgmza: Data: 0.02MB + Index: 0.00MB
wp_wpgmza_categories: Data: 0.02MB + Index: 0.00MB
wp_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB
wp_wpgmza_circles: Data: 0.02MB + Index: 0.00MB
wp_wpgmza_maps: Data: 0.02MB + Index: 0.00MB
wp_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB
wp_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB
wp_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB
wp_wpmm_subscribers: Data: 0.00MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB
wp_yoast_seo_meta: Data: 0.03MB + Index: 0.03MB

### Post Type Counts ###

attachment: 568
custom_css: 4
customize_changeset: 6
elementor_library: 3
is_search_form: 1
ml-slide: 10
ml-slider: 1
nav_menu_item: 25
page: 16
popup_theme: 6
post: 1
product: 449
revision: 270
rl_gallery: 1
scheduled-action: 26
shop_coupon: 2
shop_order: 42
shop_order_refund: 1
user_request: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (11) ###

Akismet Anti-Spam: by Automattic – 4.1.1
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.3.8.3

Autoptimize: by Frank Goossens (futtta) – 2.4.4
Cloudflare Flexible SSL: by One Dollar Plugin – 1.3.0
Paytm Payment Gateway: by Paytm – 1.0 – Not tested with the active version of WooCommerce
Real-Time Find and Replace: by Marios Alexandrou – 3.9
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.9 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.6.1
BLue Dart shipment Extension for woocommercenew: by Softprodigy System Solutions (P) Ltd. – 1.0.0 – Not tested with the active version of WooCommerce
Yoast SEO: by Team Yoast – 11.0 – Not tested with the active version of WooCommerce
Smush: by WPMU DEV – 3.2.0.1

### Inactive Plugins (14) ###

BLue Dart shipment Extension for woocommerce: by Softprodigy System Solutions (P) Ltd. – 1.0.0 – Not tested with the active version of WooCommerce
Cloudflare: by John Wineman
Furkan Yilmaz
Junade Ali (Cloudflare Team) – 3.3.3

Code Snippets: by Shea Bunge – 2.13.3
Debug Bar - Enable WP_DEBUG from admin dashboard: by Puvox.software – 1.70
Image optimization service by Optimole: by Optimole – 2.0.6
Orbit Fox Companion: by Themeisle – 2.8.3
WC - APG SMS Notifications: by Art Project Group – 2.16.1 – Not tested with the active version of WooCommerce
WebP Express: by Bj?rn Rosell – 0.12.2
WooCommerce PayU India (PayUmoney & PayUbiz): by _KDC-Labs – 2.1.1 – Not tested with the active version of WooCommerce
WooCommerce PayUmoney BOLT with Shiprocket: by PayUmoney – 2.6 – Not tested with the active version of WooCommerce
WPForms Lite: by WPForms – 1.5.2.2
WP Google Maps: by WP Google Maps – 7.11.03
WP Maintenance Mode: by Designmodo – 2.2.2
WP YouTube Lyte: by Frank Goossens (futtta) – 1.7.7

### Settings ###

API Enabled: –
Force SSL: ?
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #31 - /shop/
Cart: #32 - /cart/
Checkout: #33 - /checkout/
My account: #34 - /my-account/
Terms and conditions: #2243 - /terms-and-contitions/

### Theme ###

Name: Shop Isle
Version: 2.2.45
Author URL: https://themeisle.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 24
Oldest: 2019-04-21 16:32:40 +0000
Newest: 2019-04-21 18:57:28 +0000

Pending: 2
Oldest: 2019-04-28 16:32:40 +0000
Newest: 2019-04-28 16:32:41 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Hey there again!

Can you please try this again with all plugins except WooCommerce deactivated? That would be the first thing that I would try to check. A lot of times there are issues with plugins that modify a lot about how your site works, such as optimization and security plugins, so I would make sure that all plugins are deactivated.

@slash1andy @treibalen

Hey there,
I did that too, uninstall plugins and then checked, infact I’ve done that several times, but the issue is still there. I would be grateful if you could help me out here.

Hey there again!

Are you able to provide insight into reproducing it? I can’t seem to get it to not work for me, as you can see my cart here: https://cld.wthms.co/sbqHzp

Hey There @slash1andy

The issue I’m facing is happening mostly with mobile devices and tablets. The plugins and theme I’ve used is as follows

Theme: Shop Isle

Plugins:
1) Akismet Anti Spam
2) All in One WP security
3) Autoptimze
4) BlueDart shipment extension for woocommercenew
5) Paytm Payment Gateway
6) Real-Time find and replace
7) Smush
8) WooCommerce
9) Yoast SEO

And let me know if you need the cPanel Id and Password, I will mail it to you.
or you can just mail me at [email protected] and I’ll send you the required credentials.

Thank you!!