Wrong video being posted

  • Resolved Doug Hanna

    (@douglhanna)


    5 years, 10 months ago

    Hey, your plugin is not pulling the right video on my site. It’s supposed to display the most recent video and is not.
    I even tried putting in a different YouTube channel and it showed the wrong video for that channel too.

    Thanks for your guidance on this.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @douglhanna,

    Thank you for choosing YouTube Channel for your website. I’ll try to help you so we can debug issue.

    Can you please:

    1. Go to Settings > YouTube Channel > Tools > click on button “Download YTC global settings” > send JSON file to email urkekg [AT] gmail [DOT] com
    2. In same email send shortcode that you use to print YTC block, or if you use YTC Widget instead, at the bottom of widget click on link get JSON file and also send downloaded JSON to email address mentioned above

    kind regards,
    Aleksandar

    Hello, @urkekg,
    I help manage the website that Doug asked about. I just sent you an e-mail with the JSon file in point #1 above, but I don’t know how to access the info you need for your point #2.

    –Dave Caldwell

    Hello @daveliving4him and @douglhanna,

    Thank you, I have received your email with a JSON file from item #1.

    Re item #2, please check with a web developer who inserted YouTube Channel block to your website how to get those details. Unfortunately, I don’t know how YTC block is added to page on your website so can not help w/o accessing WordPress back-end (so better to check with your web developer).

    I think that YTC shortcode or widget have defined local long cache time which prevent plugin to fetch fresh data for a long time (3+ weeks).
    When I visited your website with URL parameter that say to YTC to ignore cached data and fetch new one no matter about defined cache policy in plugin settings or locally per shortcode/widget, I got a latest video from your channel which is published 6 days ago.

    Kind regards,
    Aleksandar

Viewing 3 replies - 1 through 3 (of 3 total)
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