Update produces 500 error and white screen

  • Resolved peeld

    (@peeld)


    5 years, 7 months ago

    Updated on two sites, killed both sites with a white screen / 500 error. Working to restore sites now, which are still down, despite having deleted the plugin.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter peeld

    (@peeld)

    I should add that rolling back to the latest version doesn’t fix it ??

    Plugin Author David Anderson

    (@davidanderson)

    I should add that rolling back to the latest version doesn’t fix it

    In that case, it seems likely to be something other than WP-O, because returning to the previous version brings your site into exactly the same state as it was before. (There are no DB operations upon upgrade, so, restoring the files restores everything). If you turn on WP_DEBUG in your wp-config.php file and visit the page, WP should then show an error. What is the error shown? (Or, look in your PHP error log).

    Thread Starter peeld

    (@peeld)

    Well by rolling back I mean I deleted the wp-optimize folder using ftp and uploaded an earlier version.

    Plugin Author David Anderson

    (@davidanderson)

    Yes, that’s what I was talking about too. If you do that, then your site is in the precise same state as before… so, if there’s still an error, then something else is the cause. (Or something was done wrongly on the rollback). But either way, the best next step is to try to get the actual error content (via WP_DEBUG or the PHP error log).

    Plugin Author David Anderson

    (@davidanderson)

    Do you get the same issue with the just-released WP-O 2.3.2? (And if so, what is the logged error message?)

    Plugin Author David Anderson

    (@davidanderson)

    Are you on WP-Engine? We’ve seen a potentially similar report from a WP-Engine user.

Viewing 6 replies - 1 through 6 (of 6 total)
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