Not receiving email notifications

Hello, victordella.

Dev tem is aware of the issue you described and development team is developing and testing fix for it that will be released as soon as possible. It would be helpful if you would send development team your extended log file downloaded from “Set Up Chatbot” > “Having Issues?” page of the plugin settings to the email address specified on this page.

If it’s the issue I’m talking about, you may upgrade you database version to MySQL 5.7.8 or higher or MariaDB 10.2.7 or higher as a temporary workaround.

If you have any more questions, feel free to ask them.

Thank you for your response. I’ll be waiting for the update. What is a good email to send you the log files ?

[email protected] is the email for communication with development team. You can see this address on the plugin’s “Set Up Chatbot” > “Having Issues” page in WordPress dashboard.

Hello @victordelta!

The plugin was updated to the version 0.8.10. This version includes the fix for your issue. Please update the plugin on your website and let us know if the issue persists.

@intelahelp just updated but the issue persists, still not receiving email notifications when users have a conversation with Watson.

Hello @victordelta,
Can you send us ([email protected]) the extended log after updating to the new version of plugin?

Your issue is associated with credentials you use for Watson Assistant. You use credentials for API (Application Programming Interface) v1 (version 1), but chat history is saved only for API v2.
Why don’t we use API v1? Plugin uses API v2 for new features because according to IBM’s documentation it’s “the preferred API to use for developing new client applications”. Sending messages in API v1 is “supported primarily for backward compatibility purposes”. In other words, it’s better to not rely on it.

How to get API v2 credentials?

• Go to your IBM Cloud Dashboard If nothing shows up, be patient. Sometimes it takes a while to load. (sample screenshot)
• Click on your Watson Assistant service name in Services list
• Click “Launch tool” (sample screenshot)
• On the tool’s page (screenshot) go to “Assistants” tab
• On the Assistants tab, call the menu of your Assistant by clicking on the “threee dots” button on the right and select “View API details” in the menu. (sample screenshot)
• Copy “Assistant URL”, “Username” and “Password” values for entering them into plugin settings(sample screenshot)

Let us know if the issue persists after applying the solution we described. If you have any more questions, don’t hesitate to ask them.

Hello. I just started using the plugin and I have the latest version and have used the credentials from the Assistants tab but am not getting the emails from Watson as others have indicated.

Hello @smoomer.
To solve your problem we need extended information about your plugin installation. To get the file with the extended information, follow these steps:

• Go to your WordPress Dahsboard (sample screenshot)
• Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
• On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
• On the “Having Issues?” tab, download full log file with extended information by following the link. (sample screenshot) Don’t publish it openly on sites like WordPress Forums as it may contain sesitive information.
• Send email with description of your issue and attached file to [email protected]

If you have more questions, don’t hesitate to ask them.

Hello @victordelta and @smoomer!
We haven’t heard from you recently. Do you still have any questions or need our assistance? We will gladly help you.