Notification not firing on changed user role

  • Hi there and thanks for the plug-in.

    I have been using it fine to notify admin users and authors of comments on posts for a while now and this works fine.

    I have tried to add some new notification triggers recently and I am having issues with two of them.

    Firstly, a minor issue, more of a comment in fact on the changed category trigger when I change an application posts from Application to Approved or Denied application. It works, however it sends two emails as it sends out one with the old status on it and then seconds later corrects it to the new status, this is rather confusing as no email needs to be sent on the old status. I think it’s lagging behind the update of the site.

    The second issue concerns the trigger on user role change. My site uses different user roles, forum user role and user role (we also have private groups as well) and when I change a user’s role from say Spectator and Subscriber to Trial or Member it doesn’t fire any email notification to either the user or the admin.

    I’d appreciate your assistance with this.

    Thank you.

    image of settings: https://imgur.com/a/GDCGhAb

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Kuba Mikita

    (@kubitomakita)

    Hi @scabbrox, thanks for reporting this. I have a few questions:

    1. How do you update the post? Via the regular admin screen? Is this Applications post coming from any other plugin?

    2. Are you using any Membership plugin which changes the role?

    I’m asking because 3rd party plugins tend to alter the actions chain WordPress do and often causes the multiple notifications.

    Thread Starter scabbrox

    (@scabbrox)

    Hi Kuba and thanks for the reply.

    In response to your questions:

    1. I update the post through the admin screen. I add some tags and change the category from Application to Accepted or Denied Application. I then push an update that causes a notification to pop on the site as if it were a new application post. This is a bit annoying but can’t avoid it it seems.

    The application post is created through the plugin called USP Pro (and USP Helper). It presents as an application form with various question fields to fill in on the front end and then generates a post once it is completed.

    2. We are using various plugins such as bbP Private Groups, bbP Style Pack, Members and User Role editor. Aside from Private groups which creates different tiers of access to the forums I’m not sure that the others have any sort of effect on the default wordpress roles but are rather to allow you to copy roles and to manage permissions. I change roles through the admin section in the users section, two are selections boxes (role and private groups) and the third is a pull down menu (forum role).

    Screenshot: https://imgur.com/a/iT7caRx

    • This reply was modified 5 years, 9 months ago by scabbrox.
    • This reply was modified 5 years, 9 months ago by scabbrox.
    Plugin Author Kuba Mikita

    (@kubitomakita)

    Well, I’m 95% sure it’s caused by the 3rd party plugins and because of that, I won’t be able to help with them.

    Right now we are in the middle of the plugin refactoring and this is our priority, sorry.

    If you have any WP developer he could try to proxy these actions or create custom triggers as a specific USP Pro and Members integration.

Viewing 3 replies - 1 through 3 (of 3 total)
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