Viewing 9 replies - 1 through 9 (of 9 total)
  • Miha

    (@mplusb)

    Hello @n3wmod3l,

    Thank you for reaching out to us!
    This may be a plugin or theme incompatibility.
    Please deactivate all of your plugins except ST for a couple of minutes and see if this fixes it. If it does, reactivate them one by one until you find the culprit.

    If the plugins are not at fault then replace the theme with Twenty Nineteen and see if this fixes it.

    Let me know how it goes!

    All the best,
    Mihaela

    Thread Starter n3w.mod3l

    (@n3wmod3l)

    Ok, there is conflict with the theme (Mesmerize). Is there any way to fix it?

    • This reply was modified 6 years ago by n3w.mod3l.
    Miha

    (@mplusb)

    Hello @n3wmod3l,

    Thank you for letting us know the theme that was at fault.
    I have opened a ticket for our development team to investigate and fix in our next update.

    Best wishes,
    Mihaela

    Thread Starter n3w.mod3l

    (@n3wmod3l)

    OK, thank You for Your answer. So I will be waiting then ?? Did You know when can we expect it?

    Miha

    (@mplusb)

    Unfortunately I do not have an ETA for this at the moment. At least a few days.

    All the best,
    Mihaela

    Thread Starter n3w.mod3l

    (@n3wmod3l)

    Ok, thank you for the information ??

    Regards
    K.

    Hello @n3wmod3l ,

    We have just released our latest update and added a fix for this.
    Please update and let me know how it goes.

    Thank you,
    Mihaela

    Thread Starter n3w.mod3l

    (@n3wmod3l)

    Ok, everything looks fine now ?? Thanks for Your help ??

    Happy to hear that!

Viewing 9 replies - 1 through 9 (of 9 total)
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