woocommerce payment

  • Resolved sistembisnes

    (@sistembisnes)


    6 years ago

    hi, i have a problem with my woocommerce plugin in my website. i use billplz in my woocommerce payment, when i received order it stuck in processing, but when i check in billplz account the payment is already paid. the problem is i need to manually change the status from processing to completed that usually being automatically changed. can u help me

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter sistembisnes

    (@sistembisnes)

    hello, anyone here?

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @sistembisnes,

    This is the standard behaviour for orders in WooCommerce. The processing status means that payment was received and stock has been reduced and the order is awaiting fulfilment.

    All product orders require processing, except those that only contain products which are both Virtual and Downloadable.

    You’re supposed to change the status to completed AFTER you ship the product to the customer.

    If you’re selling physical products and you still want the order status to automatically change to “Completed” once a customer makes payment, you can make that happen with the WooCommerce Order Status Control extension.

    I’ll go ahead and mark this thread as resolved now.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘woocommerce payment’ is closed to new replies.

Tags