blocked out of admin by newer versions of plugin

  • Resolved stealthkinetics

    (@stealthkinetics)


    6 years ago

    I have a number of sites that the AIOWPS plugin is indiscriminately blocking ALL visitors from the admin login page. It serves the following message: “ERROR: Access from your IP address has been blocked for security reasons. Please contact the administrator.”

    I have fixed it on several sites by rolling the plug-in back to version 4.2.8

    Any newer version of the plug-in from 4.2.9 and on locks us back out of admin.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    “ERROR: Access from your IP address has been blocked for security reasons. Please contact the administrator.”

    Did you enable the following Enable Login Lockdown Feature, if you did you can disable Enable Login Lockdown Feature. Or check to see if your IP address has been locked. Go to Dashboard -> Locked IP Addresses and unlock your IP address.

    If you can’t log after trying the above solution please read the following thread Locked Out. This might help you get back into your site.

    Once you have fixed the above, try to update the plugin to the latest version. If you are still having an issue updating the plugin to the latest version, can you let me know what PHP version are you running in your server? What WordPress version is running in your site.

    Let me know if you need more help.

    Thank you

    Thread Starter stealthkinetics

    (@stealthkinetics)

    If I turn off that login lockdown feature and then upgrade to newest version of the plug-in, I again get the error message on login page. And I do not see my IP address in the blacklist.

    I do have other sites where the newest version of AIOWPS is running fine. So I’m thinking it’s a deeper conflict with some other plugins or maybe a hosting issue.

    I see that in the changelog for 4.2.9 and up, the way IP addresses are obtained was changed?

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi,

    I do have other sites where the newest version of AIOWPS is running fine. So I’m thinking it’s a deeper conflict with some other plugins or maybe a hosting issue.

    Yes, that is what I am also thinking. Let me know when you find out what is causing the issue. I am curious to find out myself.

    I would tackle this issue in the following way.

    First disable all other plugins. Then carry out a test.
    Second If the above does not fix the problem, then check the difference between the server settings of the site that does not work with the server settings of the the sites that our plugin does work.

    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
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