Tiled gallery images not displayed by some browsers

  • Resolved daleducatte

    (@daleducatte)


    6 years, 1 month ago

    Hello. This morning I created a post using the block editor and added a Jetpack Tiled Gallery (set to Square Tiles, 1 column) with four images. There was no other content in the post, just the tiled gallery. I added some categories and tags, previewed the post and it looked fine, and I published it. I used Safari to create and publish the post.

    After publishing, the post looked as expected in Safari; but none of the four images displayed in Chrome, Firefox, or Brave browsers. Chrome Console didn’t show any errors, but I cleared browser history for all three browsers, and tried again: still no images. Since it was a live post, I deleted the tiled gallery and recreated it using a Tiled Gallery inside a Classic block, with the same images, same style and settings, and republished the post. All four browsers then showed the images.

    I am at Jetpack 6.9, WordPress 5.03, and have “Speed up image load times” and “Speed up static file load times” both set on, as well as “Enable Lazy Loading for images”.

    If this happens again, is there something i should look for, or some other information I should gather, to isolate the cause? Does it mean anything that the browser I used to create and publish the post worked fine, but the other three didn’t?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor James Huff

    (@macmanx)

    That is odd and definitely shouldn’t happen.

    Can you re-create the problem as described in a Page? That should allow you to give us a link while keeping it off of your visible site.

    If you’d like to share the link privately, please feel free to reach out to us via https://jetpack.com/contact-support/?rel=support

    Thread Starter daleducatte

    (@daleducatte)

    Thanks for getting back to me. I just tried the same thing on a page and it worked fine in all four browsers, so no link to share, sorry.

    One thing I wondered about was this: I uploaded three of the four images yesterday, and the last one today just before adding it to the post … I see that different sized image files are generated on my host for each image I upload, so if that process wasn’t finished for the last image (I don’t know if that’s possible), could it cause a problem like this?

    • This reply was modified 6 years, 1 month ago by daleducatte.
    Plugin Contributor James Huff

    (@macmanx)

    I don’t think that would affect it, or rather it shouldn’t. If this happens again, would you please let us know?

    Thread Starter daleducatte

    (@daleducatte)

    You bet, if it happens again, I’ll leave it in that state and open a support case.

    Thanks!
    Dale

Viewing 4 replies - 1 through 4 (of 4 total)
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