My website is down after update

  • Resolved Genie

    (@geniemullah)


    6 years, 1 month ago

    My website refuse to open after it’s got updated offline. i can only access my cpanel please how do i get back to my website from my cpanel ?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • lisa

    (@contentiskey)

    what was the last thing that you updated?

    @geniemullah

    Can you find the error_log file on your root folder

    First thing first, when you see an error, always check your error_log file for more information, so you can investigate and solve the issue. However, I cannot access your website as of now, it is better to contact your WebHosting provider.

    Thread Starter Genie

    (@geniemullah)

    I can’t check the error log file as my website is not opening at all.. the update was done automatically I wasn’t aware. Only an email was sent to me that my website has been updated to the latest version of WordPress. I can only access my cpanel

    Thread Starter Genie

    (@geniemullah)

    @contentiskey my website update to a newer version offline and i was notify on my email that my wordpress has been updated

    Thread Starter Genie

    (@geniemullah)

    its just opened. i don’t know how,, i dont want this problem to be persisting

    To check your error logs go to cpanel and then file manager. The log files reside on your sever and are separate from WordPress. In other words you do not access them from your site.

Viewing 7 replies - 1 through 7 (of 7 total)
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