Working but not Tracking Transactions

  • Resolved digitaltransformation

    (@digitaltransformation)


    6 years, 1 month ago

    Help I’ve set up GA and the plugin as recommended, it is tracking all the way to sessions with checkouts, but not including the transactions?

    Separate question: Your plugin screen instructions are a little confusing. “Uses Universal Analytics instead of Classic Google Analytics.” If I have Universal GA tag installed should I leave Enable Universal Analytics unchecked?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter digitaltransformation

    (@digitaltransformation)

    It was tracking them, but now it’s not.

    Thread Starter digitaltransformation

    (@digitaltransformation)

    I figured it out on my own, there was a plugin conflict when I enabled the additional enhanced analytics option.

    For anyone with a similar problem, disable all your non-essential non-woocommerce plugins and test. If it works, enable the plugins one by one until it stops working, and that’s probably your only issue.

    In this case it was a Google Tag Manager Plugin, which I deleted and manually set up the tags needed directly in Tag Manager.

    Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    Thanks a lot for following this through and taking the time to provide your solution here for others that have the same problem.
    Much appreciated!

    I am marking this as resolved, but feel free to follow up or open a new thread anytime.

Viewing 3 replies - 1 through 3 (of 3 total)
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