Automatic plugin updates

  • Resolved bjf2000

    (@bjf2000)


    5 years, 11 months ago

    Starting late last month or early this month, automatic plugin updates stopped working in JetPack Premium (latest version).

    Is there a problem in this area in recent versions that you know of? Note that I’m speaking of plugins for which automatic updates were toggled on a long time ago (they still are on). Also, this feature had been working, so something changed.

    I understand that this feature isn’t available for a minority of plugins, but I’m not speaking of those.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    Please check if disconnecting and reconnecting Jetpack, or else completely removing and re-installing it helps.

    If not, are you willing to share a link to your site so we can check it from our end?

    If you don’t want to share it publicly, please open a support ticket at https://jetpack.com/contact-support/?rel=support and include a link to this thread, and we can help you there.

    Thread Starter bjf2000

    (@bjf2000)

    Interestingly, I navigated over to the Jetpack page from my site to do that, visited the Plugins section first just to see what was there (10 or so updates pending), then navigated back to the main JetPack page. Upon which I saw notice that plugin after plugin was automatically being updated.

    So, merely navigating the area (I never even got to the disconnect/reconnect section) awakened it, which is very strange. Should I open a ticket? I ran the site against your Debug page, and it came back fine.

    Plugin Support KokkieH

    (@kokkieh)

    It won’t really help to open a ticket now, as there’s no longer a problem we can check, but please do should this happen again.

    I’m guessing a stuck sync or a communication problem with your servers might have been the cause, in which case a reconnect would likely have fixed it, but it sounds like you did something that triggered a new sync in any case.

    I’m marking this as resolved, but feel free to un-resolve should this crop up again, or if you have any more questions.

Viewing 3 replies - 1 through 3 (of 3 total)
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