Hi,
Sorry for the difficulty you’re having with this. We looked into it as much as we can without admin access to your site and can offer a few insights. On the surface, we don’t see any compatibilities with your theme or plugins – this points to either a setting or hosting issue. There is one bit of code we could recommend adding to your functions.php file. Just please note that, since you don’t have a child theme set up, this customization will get lost when you update your theme, so you’ll have to add it in again.
I’ll popst the code to add below. If you would like further assistance, please reach out to us through our support site so we can help you more directly.
Best,
William
Add this code to functions.php:
<?php
function nmc_unload_scripts($hook) {
if( $hook != ‘options-general.php’ )
return;
wp_deregister_script( ‘name-of-script’ ); } add_action(‘admin_enqueue_scripts’, ‘nmc_unload_scripts’);
?>
