Don’t give a user access to membership until order status is completed

  • Hello,

    I currently have a WooCommerce with lots of different products, one is a subscription to an “Instructor” membership, which grants a user access to downloadable content.

    When the user buys the subscription the payment is accepted and the status goes to “processing”, at this point I have received payment and the user has been assigned the membership role.

    How do I do it so at the processing level it does not assign the user the membership role, it’s only when an admin changes the order level to completed does it
    give the user access to the instructor membership.

    I want the process to be:
    1. User buys subscription
    2. Payment is received into my Stripe account
    3. A WordPress admin then looks at the order, refunds it or manually approves the order by changing the status to “completed”.
    4. Once the order is completed, it assigns the user the “Instructor” membership.

    Is this possible?

    Thanks in advance to anyone who takes the time to help me!

    Kind regards,
    Jack

Viewing 1 replies (of 1 total)

  • Howdy Jack,

    This isn’t the appropriate place for help with premium WooCommerce extensions such as WooCommerce Memberships and/or WooCommerce Subscriptions. If those premium extensions are what you are seeking help with, please do submit a support request here: ?https://woocommerce.com/my-account/create-a-ticket/?form=ticket – make sure to select the appropriate extension from the dropdown there when submitting your request so that it is routed to the appropriate support team.

    Kind regards,

Viewing 1 replies (of 1 total)
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