Spinner keeps spinning even though mail & data is sent

  • Resolved mijocco

    (@mijocco)


    5 years, 12 months ago

    Hi there!

    I have a problem with the plugin: after I fill out the required fields of CF7 the mail is sent, the data shows up in the google sheet but the spinner keeps spinning (and never stops, no success / failure message is shown). Also, the debug log of the plugin is empty. The only thing that I found which was logged and related to the plugin is in the debug log of wordpress: https://pastebin.com/5aX0vqgf . Since PHP does not remark it as an error I guess this message alone wouldn’t break the plugin. I also noticed a javascript error message in the inspector (but I don’t know if it is from your plugin):

    Uncaught (in promise) ReferenceError: currentURL is not defined at then.catch.e (content_script_bundle.js:13)

    If I deactivate the plugin, the form is sent and the success message is displayed. Do you know what could cause this issue?

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author westerndeal

    (@westerndeal)

    Hi @mijocco,

    It seems you are using the older version of the plugin.

    The debug log which you are getting is not an error its just printing the values of the contact form. And displaying PHP Deprecation message. We don’t think this might cause the issue.

    Let us know what other CF7 extensions you are using also with version of PHP. Is there any cache plugin installed ?

    Also did you check making CF7 Google Sheet Connector plugin as active and deactivating other plugins one by one and see if other plugin is creating issue ?

    Would you mind giving us the site URL ? So that we can check the console error you are getting.

    Thread Starter mijocco

    (@mijocco)

    Hi Abdullah

    Thank you for your fast response. I do not know how but the update to wordpress 5.0 solved the issue. The update was accessible today morning. If you want to investigate the issue further I can provide some more information:

    I did not have any issues with the free version – I downloaded the pro version on tuesday and since than had the problem with the spinner. I dont use any other CF7 plugin but the plugin Hummingbird for caching. Disabling the caching plugin did not change anything (I cleared the cache before disabling the plugin).

    Let me know if you need more information.

    Cheers

Viewing 2 replies - 1 through 2 (of 2 total)
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