Cannot Add To Cart – Your Cart Is Currently Empty

  • Resolved NeilRosekrans

    (@neilrosekrans)


    6 years, 3 months ago

    Hello – I can’t seem to solve an issue. The WooCommerce functionality recently stopped working. Every time I try to add an item to the cart, it goes to an empty cart page with the “Your Cart is Currently Empty” message. I can manually go to the checkout page, and my product is there and I can checkout. But why isn’t it showing in the cart? It even shows in the menu bar widget, but just not on the cart page. Any ideas / help? thanks!

    
### WordPress Environment ###

Home URL: https://www.hoverview360.com
Site URL: https://www.hoverview360.com
WC Version: 3.5.1
Log Directory Writable: ?
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.7
PHP Post Max Size: 33 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.6.32-78.0-log
Max Upload Size: 33 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.1
WC Database Prefix: wp_bh7h4f0nj0_
MaxMind GeoIP Database: ?
Total Database Size: 9.50MB
Database Data Size: 8.43MB
Database Index Size: 1.07MB
wp_bh7h4f0nj0_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB
wp_bh7h4f0nj0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_bh7h4f0nj0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_bh7h4f0nj0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_bh7h4f0nj0_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
wp_bh7h4f0nj0_woocommerce_order_itemmeta: Data: 0.07MB + Index: 0.04MB
wp_bh7h4f0nj0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
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### Post Type Counts ###

attachment: 124
jetpack_migration: 2
nav_menu_item: 5
page: 10
post: 1
product: 26
product_variation: 81
revision: 118
shop_order: 34

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (7) ###

Gravity Forms: by rocketgenius – 2.3.6
Flexible Shipping: by WP Desk – 2.1.10
Fusion Builder: by ThemeFusion – 1.7.2
Fusion Core: by ThemeFusion – 3.7.2
Jetpack by WordPress.com: by Automattic – 6.7
WooCommerce: by Automattic – 3.5.1
Wordfence Security: by Wordfence – 7.1.17

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #152 - /shop/
Cart: #440 - /shopping-cart/
Checkout: #154 - /checkout/
My account: #155 - /my-account/
Terms and conditions: #10 - /contact/

### Theme ###

Name: Avada
Version: 5.7.2
Author URL: https://themeforest.net/user/ThemeFusion
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Gerhard Potgieter

    (@kloon)

    It is possible that is related to a plugin or theme conflict. Can you please disable all plugins except WooCommerce and then switch your theme to a default one like Twentyseventeen and then test if you get the same results?

    You can then enable the plugins one by one testing in-between and finally switching your theme back to find the offending plugin or theme.

    melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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