• Resolved ruphusroger

    (@ruphusroger)


    Hello Support,

    so I guess after the last upadate (to 3.5.1) the automatic e-mail after a completed payment process stopped working. Right now the customer does not get an email notification with the invoice and the order information (incl. download link to downloadable products).

    Even though I am not sure, I assume that the last update broke that function, since it was still working around one week ago.

    WooCommerce -> Settings -> Emails: Every setting except “Customer invoice / Order details” is “checked”. Only “Customer invoice / Order details” shows a grey right sided arrow. In contrast to the other options “Customer invoice / Order details” does not show me a checkbox to activate that function.

    How do I enable that function again?

    With best regards
    ruphusroger

    
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    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter ruphusroger

    (@ruphusroger)

    Update:
    I tested that issue with Paypal payments.
    When I test an order with a 100% coupon code, I receive the e-mail with download information and the titel Your … order is now complete.
    So maybe it is not about the feature under WooCommerce -> Settings -> Email.

    But even if the Paypal order is payed, payment is noticed within WooCommerce, the order is set to “Completed” -> But there is no E-Mail sent…

    Thread Starter ruphusroger

    (@ruphusroger)

    I don’t know why, but mails are sent again..

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Automatic E-Mail not sent on completed order [after update]’ is closed to new replies.