Issue with backup download

  • Resolved joydoug

    (@joydoug)


    6 years, 4 months ago

    Getting this error message when try to download the backup:
    ‘Symlink / shortcut creation failed! Seems your server configurations don’t allow symlink creation, so we’re unable to provide you the direct download url. You can download your backup using any FTP client. All backups and related stuff we locate “/wp-content/uploads/backup-guard” directory. If you need this functionality, you should check out your server configurations and make sure you don’t have any limitation related to symlink creation.’

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  • Plugin Author JetBackup

    (@backupguard)

    @joydoug Generally such issues may be related to symlinks which are regulated by server configurations. We attempt to create a symlink for the backup archive, but in case it fails you won’t be able to download your backup using BackupGuard interface (GUI). Of course your backups are there and you can download them using any FTP client or cPanel tools. The backups are being stored in “wp-content/uploads/backup-guard” directory.

    For resolving the issue, please make sure that your server configurations allow symlink creation. You can contact your hosting provider and ask them to enable that feature for you.

    FYI: I’d like to outline, why symlinks are so important in this case. We don’t open direct access to backup archives, but create a temporary symlink. This is done for security reasons. Nobody won’t be able to download your archives externally without your permission.

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