Worst customer service ever of any Pro version

  • Modern Tribe does not even bother responding to my support tickets with an auto-reply, much less provide any support — even though email support is advertised as part of the pro-version.

    I have been using the Events Calendar for almost a year now. After the last update, the calendar and sidebar widgets are hanging and take minutes — literally minutes — to load. I had to take the sidebar widgets off pages because they were hanging my whole site.

    I entered a support ticket for this issue days ago and have heard nothing from them — as usual.

Viewing 1 replies (of 1 total)
  • Barry

    (@barryhughes-1)

    Hi Carolyn,

    We had spike in the volume of support requests we’ve been receiving and, unfortunately, that meant we took longer than usual to get back to you.

    We’re really sorry about that but, as you’re aware, a team member is now actively working with you ??

Viewing 1 replies (of 1 total)
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