BackupBuddy Issue with WordFence

  • Resolved elainewildash

    (@elainewildash)


    6 years, 1 month ago

    Hi,

    I need to take a copy of a website to troubleshoot a plugin issue.

    I am using BackupBuddy to take the copy of the site and this works OK BUT when it comes to running BackupBuddy and it gets to loading to the new d/b I get an error:

    ERROR #839983: Failure parsing returned server data. See Status Log for more details. Details: JSON.parse: unexpected character at line 1 column 1 of the JSON data. Response: `<br />
    <b>Warning</b>: Unknown: failed to open stream: Permission denied in <b>Unknown</b> on line <b>0</b><br />
    <br />
    <b>Fatal error</b>: Unknown: Failed opening required ‘/xx/xxxxx/dummy-site.co.uk/public_html/wordfence-waf.php’ (include_path=’.:/usr/local/php-5.6.37-flock/lib/php’) in <b>Unknown</b> on line <b>0</b><br />`.

    It appears that when it tries to run it is looking for the WordFence file wordfence-waf.php on the original site?

    I have tried deactivating and deleting WordFence on the original site then taking a copy and running BackupBuddy again but I get the same issue.

    Anyone come across this before and is there a solution?

    Thanks,

    Elaine

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @elainewildash,
    Can you try excluding .htaccess and .user.ini (if you have one) when you generate the backup? The Wordfence Firewall loads via a PHP value called auto_prepend_file and an absolute path is needed for that. It’s located in one of the aforementioned files. If you need to include .htaccess in the backup, you can undo the Wordfence Firewall optimization before the backup as well via the Wordfence Firewall options page.

    wfdave

    (@wfdave)

    Hi @elainewildash,

    We haven’t heard back from you in a while. I’ve gone ahead and marked this thread as resolved. If you’re still having issues with Wordfence, feel free to open another thread.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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