Looping

  • Resolved neryes

    (@neryes)


    6 years, 4 months ago

    Hi,

    when I try to finalize the purchase, It sends me back to the top of the page, asking for some address. (Even when I’ve filled out all fields).

    It’ve already disabled all plugins.

    Could someone help me please?

    Thks a lot!!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    That typically means that you’d need to check on the theme that you are using, as that is the cause of this issue most times we see this.

    Can you please try using the default TwentySeventeen theme to check on this? That would help us to narrow it down.

    Thread Starter neryes

    (@neryes)

    Hi Andrew, thankyou for your answer!

    I forgot that I had removed some fields on functions.php

    So I let the way it was and it works now.

    I dont know why removing the fields made a looping on the checkout page.

    Thanks again!!

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Glad you were able to solve this! I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers,
    Yuki

Viewing 3 replies - 1 through 3 (of 3 total)
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