Woommerce Add To Cart not working on Mobile [Chrome & Firefox]

  • Resolved grockmedia

    (@grockmedia)


    6 years, 5 months ago

    When on mobile any product added to cart will display “cart empty” and the product does not get added. I tried to disable all plugins and only woocommerce remained and still got same not able to cart errors. On desktop/laptop all works perfectly.

    Please help.

    ”
    WordPress environment
    Home URL: https://selfiehalo.com/store
    Site URL: https://selfiehalo.com/store
    WooCommerce version: 3.4.5
    Log directory writable: /home/selfxxam/public_html/store/wp-content/uploads/wc-logs/
    WordPress version: 4.9.8
    WordPress multisite: –
    WordPress memory limit: 256 MB
    WordPress debug mode: –
    WordPress cron:
    Language: en_US
    External object cache: –
    Server environment
    Server info: Apache
    PHP version: 7.2.10
    PHP post max size: 8 MB
    PHP time limit: 30
    PHP max input vars: 1000
    cURL version: 7.60.0, OpenSSL/1.0.2k
    SUHOSIN installed: –
    MySQL version: 10.1.35-MariaDB-cll-lve
    Max upload size: 756 GB
    Default timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte string:
    Remote post:
    Remote get:
    Database
    WooCommerce database version: 3.4.5
    Database prefix wp_
    MaxMind GeoIP database: /home/selfxxam/public_html/store/wp-content/uploads/GeoLite2-Country.mmdb
    Total Database Size 16.54MB
    Database Data Size 14.19MB
    Database Index Size 2.35MB
    wp_woocommerce_sessions Data: 0.07MB + Index: 0.00MB
    wp_woocommerce_api_keys Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_attribute_taxonomies Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_downloadable_product_permissions Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_items Data: 0.04MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta Data: 0.18MB + Index: 0.12MB
    wp_woocommerce_tax_rates Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_tax_rate_locations Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zones Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_methods Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokens Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_payment_tokenmeta Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_log Data: 0.00MB + Index: 0.00MB
    ahc_browsers Data: 0.00MB + Index: 0.00MB
    ahc_countries Data: 0.01MB + Index: 0.00MB
    ahc_hits Data: 0.00MB + Index: 0.00MB
    ahc_keywords Data: 0.00MB + Index: 0.00MB
    ahc_recent_visitors Data: 0.00MB + Index: 0.00MB
    ahc_refering_sites Data: 0.00MB + Index: 0.00MB
    ahc_searching_visits Data: 0.00MB + Index: 0.00MB
    ahc_search_engines Data: 0.00MB + Index: 0.00MB
    ahc_search_engine_crawlers Data: 0.00MB + Index: 0.00MB
    ahc_title_traffic Data: 0.00MB + Index: 0.00MB
    ahc_visitors Data: 0.00MB + Index: 0.00MB
    ahc_visits_time Data: 0.00MB + Index: 0.00MB
    cerber_acl Data: 0.00MB + Index: 0.00MB
    cerber_blocks Data: 0.00MB + Index: 0.00MB
    cerber_countries Data: 0.00MB + Index: 0.00MB
    cerber_lab Data: 0.00MB + Index: 0.00MB
    cerber_lab_ip Data: 0.00MB + Index: 0.00MB
    cerber_lab_net Data: 0.00MB + Index: 0.00MB
    cerber_log Data: 0.01MB + Index: 0.00MB
    cerber_traffic Data: 0.89MB + Index: 0.04MB
    crypto_files Data: 0.02MB + Index: 0.31MB
    crypto_membership Data: 0.02MB + Index: 0.09MB
    crypto_payments Data: 0.02MB + Index: 0.31MB
    crypto_products Data: 0.02MB + Index: 0.25MB
    wci_abandon_cart Data: 0.02MB + Index: 0.02MB
    wci_activity Data: 0.06MB + Index: 0.00MB
    wci_events Data: 0.02MB + Index: 0.00MB
    wci_history Data: 0.02MB + Index: 0.00MB
    wci_successful_purchases Data: 0.02MB + Index: 0.02MB
    wci_user_profile_updated Data: 0.02MB + Index: 0.02MB
    wci_user_purchased_history Data: 0.02MB + Index: 0.00MB
    wci_user_session Data: 0.05MB + Index: 0.00MB
    wp_aepc_custom_audiences Data: 0.00MB + Index: 0.00MB
    wp_aepc_logs Data: 7.42MB + Index: 0.00MB
    wp_cart_converter_cart Data: 0.00MB + Index: 0.00MB
    wp_cart_converter_email_queue Data: 0.00MB + Index: 0.00MB
    wp_cart_converter_order Data: 0.00MB + Index: 0.00MB
    wp_cerber_files Data: 0.00MB + Index: 0.00MB
    wp_cerber_sets Data: 0.00MB + Index: 0.00MB
    wp_commentmeta Data: 0.00MB + Index: 0.01MB
    wp_comments Data: 0.08MB + Index: 0.05MB
    wp_crfw_cart Data: 0.00MB + Index: 0.00MB
    wp_crfw_cart_event Data: 0.00MB + Index: 0.00MB
    wp_crfw_cart_meta Data: 0.00MB + Index: 0.01MB
    wp_links Data: 0.00MB + Index: 0.00MB
    wp_mwp_herd_free Data: 0.00MB + Index: 0.00MB
    wp_options Data: 1.14MB + Index: 0.07MB
    wp_pantheon_sessions Data: 0.00MB + Index: 0.00MB
    wp_postmeta Data: 1.55MB + Index: 0.58MB
    wp_posts Data: 0.37MB + Index: 0.11MB
    wp_redirection_404 Data: 0.01MB + Index: 0.01MB
    wp_redirection_groups Data: 0.00MB + Index: 0.00MB
    wp_redirection_items Data: 0.00MB + Index: 0.01MB
    wp_redirection_logs Data: 0.00MB + Index: 0.01MB
    wp_termmeta Data: 0.00MB + Index: 0.01MB
    wp_terms Data: 0.00MB + Index: 0.01MB
    wp_term_relationships Data: 0.00MB + Index: 0.01MB
    wp_term_taxonomy Data: 0.01MB + Index: 0.00MB
    wp_usermeta Data: 0.14MB + Index: 0.07MB
    wp_users Data: 0.01MB + Index: 0.02MB
    wp_wctofb Data: 0.00MB + Index: 0.00MB
    wp_wc_download_log Data: 0.00MB + Index: 0.00MB
    wp_wc_webhooks Data: 0.00MB + Index: 0.00MB
    wp_wow_hep Data: 0.01MB + Index: 0.00MB
    wp_wpam_actions Data: 0.00MB + Index: 0.00MB
    wp_wpam_affiliates Data: 0.01MB + Index: 0.00MB
    wp_wpam_affiliates_fields Data: 0.00MB + Index: 0.00MB
    wp_wpam_creatives Data: 0.00MB + Index: 0.00MB
    wp_wpam_events Data: 0.00MB + Index: 0.00MB
    wp_wpam_impressions Data: 0.00MB + Index: 0.00MB
    wp_wpam_messages Data: 0.00MB + Index: 0.00MB
    wp_wpam_paypal_logs Data: 0.00MB + Index: 0.00MB
    wp_wpam_tracking_tokens Data: 1.62MB + Index: 0.14MB
    wp_wpam_tracking_tokens_purchase_logs Data: 0.00MB + Index: 0.00MB
    wp_wpam_transactions Data: 0.00MB + Index: 0.00MB
    wp_wpml_mails Data: 0.24MB + Index: 0.00MB
    wp_wps_wcafr Data: 0.02MB + Index: 0.00MB
    wp_wps_wcafr_mail_log Data: 0.02MB + Index: 0.02MB
    wp_wps_wcafr_templates Data: 0.02MB + Index: 0.00MB
    wp_yoast_seo_links Data: 0.00MB + Index: 0.00MB
    wp_yoast_seo_meta Data: 0.01MB + Index: 0.01MB
    Post Type Counts
    attachment 367
    custom-css-js 2
    page 13
    popup_theme 6
    post 4
    product 56
    product_variation 32
    raccartlist 21
    racemailtemplate 4
    racmaillog 368
    racrecoveredorder 1
    revision 1
    shop_coupon 20
    shop_order 213
    wbcr-snippets 1
    wcct_countdown 1
    wpforms 3
    wpplugin__sub_log 1
    wpplugin_sub_button 10
    wpplugin_sub_order 1
    wpplugin_subscr 1
    Security
    Secure connection (HTTPS): Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors
    Active plugins (33)
    A Random Number by Macardam – 1.1
    Share Buttons by AddThis by The AddThis Team – 6.1.7
    Advanced Database Cleaner by Younes JFR. – 2.0.0
    Affiliates Manager Google reCAPTCHA Integration by wp.insider, affmngr – 1.0.4
    WP Affiliate Manager by wp.insider, wpaffiliatemgr – 2.6.0
    Simple Custom CSS and JS by SilkyPress.com – 3.18 – Not tested with the active version of WooCommerce
    PayPal Express Checkout for WooCommerce by wpgateways – 3.0.3 – Not tested with the active version of WooCommerce
    Google XML Sitemaps by Arne Brachhold – 4.0.9
    Juicer by Ryan MacInnes – 1.8
    PHP Everywhere by Alexander Fuchs – 1.4.2
    Recover Abandoned Cart by Fantastic Plugins – 17.3 – Not tested with the active version of WooCommerce
    Redirection by John Godley – 3.5
    Shortcode Widget by Gagan Deep Singh – 1.5.1
    WooCommerce Cart by XootiX – 1.0.2 – Not tested with the active version of WooCommerce
    Stop Spammers by Bryan Hadaway – 7.1
    Storefront Product Sharing by WooCommerce – 1.0.6
    Subscriptions & Memberships for PayPal by Scott Paterson – 1.1.2
    Temporary Login Without Password by StoreApps – 1.5.10
    Tuxedo Big File Uploads by Trevor Anderson – 1.2
    URL Rotator Manager by Ninja Press – 1.1
    WooCommerce Product Feed by WebAppick – 2.2.21
    WooCommerce Better Usability by Moises Heberle – 1.0.16 – Not tested with the active version of WooCommerce
    Woocommerce to Facebook Shop by premiumthemes – 2.4 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Powered by Braintree Gateway by WooCommerce – 2.1.3
    WooCommerce by Automattic – 3.4.5
    Yoast SEO by Team Yoast – 8.3
    Wow Herd Effects (pro version) by Wow-Company – 2.2.4
    WP Cerber Security, Antispam & Malware Scan by Gregory – 7.7
    WP Mail Logging by Christian Z?ller – 1.8.5
    WP Mail SMTP by WPForms – 1.3.3
    WP-Sweep by Lester ‘GaMerZ’ Chan – 1.0.12
    WP-xPerts Woocommerce Custom Thank-You Page by Sajid Hussain – 1.2.2 – Not tested with the active version of WooCommerce
    WPForms Lite by WPForms – 1.4.9
    Settings
    API enabled:
    Force SSL: –
    Currency USD ($)
    Currency position left
    Thousand separator ,
    Decimal separator .
    Number of decimals 2
    Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    WooCommerce pages
    Shop base: #4 – /
    Cart: #5 – /cart/
    Checkout: #6 – /checkout/
    My account: #7 – /my-account/
    Terms and conditions: Page not set
    Theme
    Name: Storefront
    Version: 2.3.3
    Author URL: https://woocommerce.com/
    Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce support:
    Templates
    Overrides: –
    “

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi @grockmedia,

    I took a look at your site on mobile and had no issues adding products to the cart. If you’re still having this issue, can you tell me how to replicate it?

    Best,

    Ross

    Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Dear community, I am also facing a similar issue of: add to cart not working on mobile for my website (https://momo-cloud.com/shop/) but works fine on desktop and PC. I am using the BizWall theme and running the latest version of WordPress(5.0.3). I have also tried deactivation all plugins and multiple trouble shooting techniques without any sucess. The community is my last hope.

    Here is link to theme : https://themeforest.net/item/bizwalls-responsive-voip-virtual-phone-business-wordpress-theme/20294449

    Thanks for your inputin advance
    Jude.

    Hello I am also facing the same problem at https://bbt-line.com/

    On Firefox mobile an item from “shop” does not get added to “cart” …it says
    your “cart is empty”

    But works fine on Firefox desktop or Chrome desktop.

    Please help, Thanks, Mark

    jeannettek

    (@jeannettek)

    Hello,

    I am having the same issue on my webshop: https://www.vitiligoshop.nl/en/product/dermabest-novitil/
    I have tried everything I could think of, nothing works.
    It works on my laptop, I have tried in Chrome and Firefox. On mobile (android) the add to cart button lights up when you click it but then it stays that way and nothing has been added.

    I hope someone can help me with this issue.

    Kind regards, Jeannette

    My problem is solved, I don’t know how but everything is working fine again.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Woommerce Add To Cart not working on Mobile [Chrome & Firefox]’ is closed to new replies.