• Resolved azwp

    (@azwp)


    Hi,

    As of this morning, one of my sites (but only one) that uses your plugin is no longer displaying reports. Instead, I get this notice: “This report is unavailable (-23)”. (I can’t find a way to attach a screenshot of the errors, so I will attempt to paste them here.)

    I am using version 5.3.5. I have changed nothing and have not recently added any other plugin. The site is not new and the reports were posting regularly up until today, although they were very slow yesterday. All my other sites using this plugin are still working fine.

    Please advise. Thanks.

    Error Details
    Count: 1
    Last Error: 
    2018-09-25 03:25:10: Google_Service_Exception: Error calling GET https://www.googleapis.com/analytics/v3/data/ga?ids=ga%3A138761021&start-date=today&end-date=today&metrics=ga%3Asessions&dimensions=ga%3Ahour&quotaUser=u1s1p138761021&samplingLevel=HIGHER_PRECISION: (500) There was an internal error. in /home/vrxdc6umyadh/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/tools/src/Deconf/Http/REST.php:110
    Stack trace:
    #0 /home/vrxdc6umyadh/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/tools/src/Deconf/Http/REST.php(62): Google_Http_REST::decodeHttpResponse(Object(Google_Http_Request), Object(Google_Client))
    #1 /home/vrxdc6umyadh/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/tools/src/Deconf/Task/Runner.php(174): Google_Http_REST::doExecute(Object(Google_Client), Object(Google_Http_Request))
    #2 /home/vrxdc6umyadh/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/tools/src/Deconf/Http/REST.php(46): Google_Task_Runner->run()
    #3 /home/vrxdc6umyadh/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/tools/src/Deconf/Client.php(593): Google_Http_REST::execute(Object(Google_Client), Object(Google_Http_Request))
    #4 /home/vrxdc6umyadh/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/tools/src/Deconf/Service/Resource.php(240): Google_Client->execute(Object(Google_Http_Request))
    #5 /home/vrxdc6umyadh/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/tools/src/Deconf/Service/Analytics.php(2052): Google_Service_Resource->call('get', Array, 'Google_Service_...')
    #6 /home/vrxdc6umyadh/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/tools/gapi.php(345): Google_Service_Analytics_DataGa_Resource->get('ga:138761021', 'today', 'today', 'ga:sessions', Array)
    #7 /home/vrxdc6umyadh/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/tools/gapi.php(441): GADWP_GAPI_Controller->handle_corereports('138761021', 'today', 'today', 'ga:sessions', Array, 'qr2_2469365032')
    #8 /home/vrxdc6umyadh/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/tools/gapi.php(928): GADWP_GAPI_Controller->get_areachart_data('138761021', 'today', 'today', 'sessions', false)
    #9 /home/vrxdc6umyadh/public_html/wp-content/plugins/google-analytics-dashboard-for-wp/admin/ajax-actions.php(118): GADWP_GAPI_Controller->get('138761021', 'sessions', 'today', 'today', false, 'sessions')
    #10 /home/vrxdc6umyadh/public_html/wp-includes/class-wp-hook.php(286): GADWP_Backend_Ajax->ajax_item_reports('')
    #11 /home/vrxdc6umyadh/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array)
    #12 /home/vrxdc6umyadh/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array)
    #13 /home/vrxdc6umyadh/public_html/wp-admin/admin-ajax.php(100): do_action('wp_ajax_gadwp_b...')
    #14 {main}
    GAPI Error: 
    Array
    (
        [0] => 500
        [1] => Array
            (
                [0] => Array
                    (
                        [domain] => global
                        [reason] => internalError
                        [message] => There was an internal error.
                    )
    
            )
    
    )
    
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author chriscct7

    (@chriscct7)

    Hi there,
    Google Analytics was having issues with their API having outages last night. The -23 error comes from their end of things, and it means their API is not currently available.

    This should be resolved now

    -Chris

    Thread Starter azwp

    (@azwp)

    Thanks. Despite refreshing the page, it didn’t start working until I found the “Report & Reset Errors” button. It now appears to be working fine again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘This report is unavailable (-23)’ is closed to new replies.