Manual Orders – Allow Stock to Go Negative

  • Resolved spineticspinners

    (@spineticspinners)


    6 years, 2 months ago

    Hi again,

    So my other issue with manual orders that seems to be brought up by a recent update is allowing stock to go negative. Before if I added an item to an order that I create on the admin dashboard it would always allow a customer to pay regardless of stock. Now it seems that is not an option and will tell the customer that the item is not in stock. While I understand the change, for my business it actually helped my customers if I had an item that I didn’t want to add to stock, due to the use of a waitlist, but wanted to sell to a specific customer. Is there a way to re-enable this so it will allow stock to go negative only if it is a manually created order?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Greetings,

    Before if I added an item to an order that I create on the admin dashboard it would always allow a customer to pay regardless of stock. Now it seems that is not an option and will tell the customer that the item is not in stock.

    You should be able to enable backorders in all related products to enable negative stock via the Products Inventory Settings, and then enable the stock management at the product level.

    Is there a way to re-enable this so it will allow stock to go negative only if it is a manually created order?

    You can set the stock per the product level, but that would be for the product in general – not just for a manual order unless you did not allow the product to be sold on the store, just for manual orders. You can customize your store for this. You mentioned that you had a recent update. Do you know what updated, and when? Perhaps we can get an idea of what was over-ridden.

    Thread Starter spineticspinners

    (@spineticspinners)

    I believe this happened during V3.0 update. I haven’t been able to do it in a while. Before I didn’t need to enable backorders or set stock at the product level. It just would know that since I am creating a manual order it will push it through. Here is an example.

    Product A is sold on my shop.
    Product A is sold out and thus the Woocommerce Waitlist plug-in is displayed.
    I find (1) Product A in my warehouse and want to sell it to a specific customer.
    I create a manual order with Product A in the order and tell the customer to pay.

    They can not since Woocommerce is saying it’s out of stock and I can not add it to stock due to it emailing all the people on the waitlist getting notified or someone on my site will buy it before the customer pays. Before, V3.0 I believe, it would not tell the customer it is out of stock when they go to pay for the order I created for them.

    It’s been an issue for a while and have found other work around of making 2 orders. 1 with the item that is marked on-hold until they pay for a seperate order that is just a fee. But this is kind of a headache and am wondering if there is a way to bring back how it was. Or is it not possible due to the revisions to how Woocommerce checks stock now?

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @spineticspinners

    Using the most recent version of WooCommerce ( 3.4.5 ) you can add a product that has a stock count of 0, with back orders not allowed, to a manual order and use the Reduce stock option to show a negative number:

    https://cld.wthms.co/Mq20g5

    That said, if you have a plugin that manages stock otherwise, the issue could be caused by a code conflict. Is this what you’re hoping to achieve?

Viewing 3 replies - 1 through 3 (of 3 total)
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