Apple Pay button only shows up in private browser…please help

Hello,

This is the error I see on your site https://cld.wthms.co/lGj9t0

So I would suggest you register your domain manually via Stripe dashboard.

Hi @socalkingg

I am seeing JavaScript error on your site when viewing it in normal mode and not when in private browsing. Try switching back to a default theme like Twenty Seventeen and disable all plugins except for WooCommerce and Stripe to see if this resolves the issue.

I have switched to a basic theme and deactivated every plugin except Stripe and WooCommerce. The Apple Pay button is not showing, you can check it now. According to Stripe customer service and my stripe dashboard, I am registered for Apple Pay. If I wasn’t registered, the button wouldn’t show in private browsing would it? If there is a Javascript error, please check if that error still exists now that all my plugins and theme are deactivated.

• This reply was modified 6 years, 3 months ago by WebDev2.0.

I would suggest you contact Stripe and show them this message in the screenshot.

Hi

Thank you for doing that and I now see the cause of the issue:

https://cld.wthms.co/UEsigz

Either you do not have a card saved to your Wallet or the current domain (www.trendypupstore.com) is not registered for Apple Pay. Visit https://dashboard.stripe.com/account/apple_pay to register this domain.

Here is a link to help with those steps within your Stripe dashboard:

https://docs.woocommerce.com/document/stripe/#section-6

Hope this helps!

I’ve called Stripe 5 times now, and they keep telling me to go back to the people who made the plugin. I think you’re right though because I just tried to complete a transaction, and I notice when I click on the Apple pay button, it brings up the prompt for Apple Pay, but the prompt disappears before I can execute the payment. I followed all of the instructions. The domain trendypupstore.com shows in my Stripe dashboard under Apple Pay. I’ve confirmed with my hosting provider that the verification file is being hosted. I definitely have a card in my wallet because I use it all of the time at the grocery store. I’ve tried deleting the domain and re-adding it.

Remove the old/current one.

Then when you go to enter your domain. Make sure you don’t add www, just trendypupstore.com https://cld.wthms.co/T7aSH9

Then download the verification file again as it will generate a new one. Upload that file to where it indicates.

Just spent another 45 minutes on the phone with Stripe. We put Stripe into test mode and did some test transactions to make sure I was properly connected to Stripe. The test transactions came through on my Stripe dashboard.

When the stripe plugin is in test mode, the purple pay now button shows up for me on Google Chrome browser and I am able to complete a test transaction. However, the Apple pay button will not show in test mode unless I’m in a private browser and then it won’t work, it acts like it’s trying to connect but disappears shortly after. The purple Pay now button disappears when I put the plugin into Live mode and change to the Live keys, I’m not sure if that’s noteworthy or not. I have deleted the domain and re-added it 3 times now, each time I did I made sure the proper verification file was uploaded. I don’t have https:// or wwww in my url as the Stripe interface won’t let me proceed if I type it that way. At the end of the call, the Stripe rep and I were both at a loss and didn’t have anything else we could try to make this work. The Stripe plugin is currently in test mode if you decide to visit the site.

• This reply was modified 6 years, 3 months ago by WebDev2.0.

@socalkingg,

In your WordPress setting try setting your URL without WWW. In settings->general

And also tell me what permalink settings you’re using.

I just tried that and the message I received was “The WordPress address you entered did not appear to be a valid URL. Please enter a valid URL.” It defaulted back to https://trendypupstore.com.

I have never adjusted the permalink settings. The current settings are:
Common settings – Day and Name
Optional – (Product Category Base, product-category) (Product tag base, product-tag)
Product permalinks – (Custom base, product/)

Do you have some sort of redirect plugin or on server? Because every time I go to your site, it redirects to https://www.trendypupstore.com instead of https://trendyupstore.com

No, I have a couple of other parked domains that will redirect to this one, which shouldn’t affect anything. Not sure where trendyupstore.com came from? The website is trendypupstore.com. The plugins I’m using on my website are:

Advanced Custom Fields
Advanced Custom Fields: Font Awesome
Advanced Custom Fields: Ninjaforms Add-on
Better Font Awesome
Easy Theme and Plugin Upgrades
Jetpack by WordPress.com
Nextend Social Login
Ninja Forms
SG Optimizer
ShortPixel Image Optimizer
Social Media and Share Icons (Ultimate Social Media)
UpdraftPlus – Backup/Restore
WooCommerce
WooCommerce Stripe Gateway
WooSidebars
WP Instagram Widget
WP Super Cache
YITH WooCommerce Ajax Search
YITH WooCommerce Wishlist

I would not mind giving my login details to both platforms in a PM if it would help shed some light on what the issue might be. I could send them through a PM. This website is still being built so I’m not worried about anyone’s information being compromised if it would help at all, let me know.

• This reply was modified 6 years, 3 months ago by WebDev2.0.

That was a typo on my part. But what I meant was it always redirects to the URL with WWW. Please contact your host and see if they can make your URL land on the one without WWW.

Sorry, I misunderstood. Okay, I’ve updated it and now it goes to https://trendypupstore.com

And now my Apple Pay button shows up and it works, wow I can’t believe it was something that simple….I can’t thank you enough.

• This reply was modified 6 years, 3 months ago by WebDev2.0.