problem to pay with credit card in some of the smartphons

  • Resolved ariebl

    (@ariebl)


    6 years, 6 months ago

    There is a problem with some smartphones, purchasing WooCommerce products with a credit card
    In the iPhone, “Disappear” option to buy a credit card (remains only option in the PaiPal)
    In Samsung has the option to purchase a credit card, but when you try to enter the purchase page (by credit card) then the system run out of the page
    In LG and in one plus works well and in the desktop computer everything is OK

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    I can confirm that it is not possible to enter the credit card information at the checkout page on your site:

    https://cld.wthms.co/0c8hGH

    Which payment gateway plugin are you using for credit card payments?

    Issues like this may be caused by either a conflict with your theme or with another plugin. You can read more about plugin and theme conflicts here:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

    1. Temporarily switch your theme back to the Storefront or Twenty Seventeen Theme.
    2. Disable all plugins except for WooCommerce.
    3. Test to see if the issue has been resolved.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    One tool you can try is Health Check since it allows you to do the test without affecting visitors of your site.

    If doing this on your live site is not possible, you can create a duplicate site. We suggest using WP Staging if your hosting provider does not offer a staging server as an option.

    Thread Starter ariebl

    (@ariebl)

    thank you very much grigaswp for your full answer and for checking it by yourself
    I disable the non critical plugins and heard that at now they see the credit payment page in iPhone

Viewing 2 replies - 1 through 2 (of 2 total)
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