Removing Admin From WSDesk Clears All User Roles

  • Resolved Howdy_McGee

    (@howdy_mcgee)


    6 years, 6 months ago

    There is a site I run where there is 1 administrator and multiple editors who act as administrators. This plugin was installed and I wanted to remove admin from showing up in the ticket system so I removed them as a WSDesk Agent and it completely disabled the admin panel for the admin.

    Looking at the database it looks like it removed all the roles from the usermeta capabilities field ( Specifically, the wp_capabilities row ). I believe that this is an error, removing anyone as a WSDesk Agent shouldn’t remove them from admin entirely but just WSDesk and it certainly shouldn’t clear out all the users roles.

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  • Hello,

    By default, WordPress administrator will have complete access to all areas of WordPress admin. WSDesk inherits this behavior and gives full access to the administrators.

    Removing WSDesk Agent role from the administrator impacts admin capability of the specific user. This behavior will be corrected in upcoming releases.

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