There are no order statuses for tracking number

  • Resolved gordsmith

    (@gordsmith)


    6 years, 6 months ago

    I’m working locally and have created 8 custom status’. I have several orders with their custom status set, but each time I search for the orders on the front end, the search returns: “There are no order statuses for tracking number”. Before I changed the status to the custom status everything seemed to work fine. Please let me know what I”m supposed to do to make it so I can use my own statuses. Its difficult to have to recreate statuses any time you need to change one in the order, it would be great if there was a way to edit each status instead of having to recreate the list each time you need to update a status, or re-order the list. I appreciate whatever help you’re able to provide.

    Here’s a screenshot of the custom statuses: https://imgur.com/TPxKtkf

    • This topic was modified 6 years, 6 months ago by gordsmith.
    • This topic was modified 6 years, 6 months ago by gordsmith.
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  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    Hi gordsmith,

    Do you see any statuses under “Order Status History” when you go to the “Orders” tab and select your order? The deletion of any status shouldn’t affect the status history of any order and they would remain even if the status is deleted.

    Also, could you check in the database for the statuses assigned for an order. You would need the “Order_ID” which could be found from the “EWD_OTP_Orders” table (you could look for the “Order_ID” in this table corresponding to the Order Number) and then if you go to the “EWD_OTP_Order_Statuses” and search for the rows with “Order_ID” as the one you found above, do you see the statues for the order here? If they are being showed here and not on the front-end then there could be an issue in the “Statuses” array that would be breaking the array and resulting in incorrect parsing of values from the database.

    If you’re still not able to see the statuses, could you please share the screenshots of the order information and the “Statuses” so that we can check if there are any characters in the order information or the statuses that might be terminating the status array or the query unexpectedly and hence showing incorrect results.

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