@ellelian,
Thank you for your review.
We apologize for the delay or any inconvenience you may have experienced to received the download instructions.
We’ve forwarded the information to the new email account you have provided. Please kindly update your ticket.
We’re not allowed to offer support for paid version on WordPress forum, however.. we will be glad to help you through our ticket system.
Once again, we’re sorry about the delay you have experienced due the email delivery issues.